Omnichannel Transformation Specialist Latam
hace 2 semanas
**Omnichannel Transformation Specialist LATAM**
**About the role**:
Are you interested in working in a global leader brand with great lerning and growth opportunities? Tork®, the global leader brand in professional higiene is a great place for an exceptional and challenging career move.
We are seeking for an experienced, dynamic and customer oriented Omnichannel transformation Specialist to join our team and support the development of the Commercial Excellence Strategy across Latin America.
This position plays a crucial role in leading and supporting the Professional Hygiene Omnichannel Transformation, enhancing the digital customer experience across the business unit’s owned or external platforms by ensuring engaging, powerful, seamless and integrated interactions across various channels in the Latam Region, ultimately driving business success.
**What you will do**:
- Assist in driving business transformation initiatives, particularly those related to direct models, in order to support omnichannel transformation.
- Contribute to efforts aimed at optimizing the overall customer experience within owned platforms.
- Closely collaborate with regional stakeholders to make sure we deliver value to them and their distribution partners and customers
- Support validation of business requirements coming from global or regional stakeholders
- Perform sales and customer analysis to facilitate data-driven decision
- making
- Support the implementation of omnichannel best practices, particularly in the context of direct models.
- Collaborate with the training team to develop and deliver training programs.
**Who you are**:
- Min. 2 years of experience working in B2B sales, B2B E-Commerce, Inside/Virtual Sales or Customer Service.
- Ability to see processes, platforms through the customer lens and to strive for optimizing those for a better customer experience
- Hands-on mentality and feel comfortable working with ambiguity and changing environments.
- Experience with digital platforms, websites, or shops is an advantage.
- Work effectively with cross-functional & cross-cultural teams
- Fluent in English
- Very good Excel and PowerPoint skills
**What we can offer you**:
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards.
**Location**:
Medellín, Colombia; Santa Fe, Mexico
**Together, we are improving lives, every day.**:
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
**Application End Date**:
10 Sep 2024
**Job Requisition ID**:Essity246152
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