Manager Platform Operations Ecom

Manager Platform Operations eCom LAM
- Area: eCommerce Latin America
Department: eCommerce Latin America
Direct Reporting Line: Sr Platform Operations Manager eCom
Subsidiary/Country: Colombia / Latin America
Location: Bogota, Colombia- Purpose & Relevance for the Organization:
- The Adidas platform landscape is rapidly transforming we need talented multi-taskers who can drive value from this landscape for the Lam market.
- Manage day to day operations for the Lam eCommerce storefront.
- Develop key relationships and drive KPI’s.
- Knowledge and passion for Data Science and data driven processes is a big plus.
- Our Vision as Platform Operation team in DRIVE THE MAXIMUM BUSINESS VALUE LED BY CONSUMER INSIGHTS AND BRAND DESIRE FOCUSING ON: CONTINOUS IMPROVEMENTS, SITE PERFORMANCE, SYSTEM EXPERTISE & PLATFORM HEALTH.
- Key Responsibilities:
- Monitor KPIs. Track incident management and business demand including: Busines Case management and RFC Management (request for change).
- Manage day to day operations of the Adidas Lam Salesforce Cloud Commerce storefront.
- Define, Lead, drive, support and negotiate incident management process SLA based on business requirements and needs.
- Planning and coordination of platform level topics for hype/product launches and commercial activations.
- UAT (User Acceptance Testing) activities.
- Act as a liaison between global and local teams to facilitate the delivery for new front end functionalities.
- Foster an environment of continuous learning and value driven work ethic.
- Manage middleware partnerships.
- Tackle urgent issues, implement learning process and long term continuous improvements.
- Support business initiatives by functioning as a tech-enabler. This involves understanding business needs and proposing creative solutions.
- Determine relevant KPIs and drive results from multiple teams.
- Drive meetings with Inventory management to plan key sales (Hype).
- Drive meetings with IT Operations teams to ensure platform stability and overall customer experience are running at peak efficiency.
- Site performance improvement and build/release stability are top among the multiple priorities(Coordinate site health checks).
- Data Driven approach to operations is a key goal for our team.
- Key relationships:
- Customer experience team eCommerce Lam for product data management.
- Activation Team eCommerce Lam for understanding the upcoming sales and ensuring the customer is getting the right experience.
- Various IT Operations teams based in who Herzo support the following
- Salesforce Cloud Commerce
- IMP + SAP AFS + OMNI
- Order Management Systems
- Middleware vendors - marketplace integrators (Producteca / Vtex)
- TIBCO
- CMS
- WMS
- Business teams based in LAM who support the following
- Analytics.
- Sales Performance.
- Post-Orders Ops.
- Customers Service
- Consumer Experience etc
- Knowledge, skills and abilities:
- Feel comfortable working in a complex and fast-paced environment.
- Good understanding of technical and commercial e-commerce.
- Project management skills is a must.
- Fluency in English and Spanish (written and spoken).
- Communication is key in this role. Good relationships and teamwork.
- Global mind-set and international background.
- A high level of analytical thinking, eye for detail and ability to manage expectations in difficult situations.
- Experience in working in eCommece in fashion/retail industry is a big plus.
- Requisite Education and Experience / Minimum Qualifications:
- University degree in engineer, business, IT, communication or related.
- 3-5 years’ experience in a consumer-direct channel role, preferably in operations.
- Fluency in English (written and spoken)
- Experience in Ecommerce is a must
- Experience in multinational companies nice to have
- Skills with commerce cloud services is a must (Salesforce, Vtex etc)

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

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- JOB TIT