Operations & Cx Manager - Bogotá

hace 5 días

Bogota, Colombia Zubale A tiempo completo

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**Who We Are**
Zubale is a technology company that enables retailers to win in eCommerce in Latin America with its ecosystem of eCommerce infrastructure services. We partner with a wide range of retailers from supermarkets, specialty stores, pharmacies, department stores and fashion brands to integrate our technology with theirs and fulfill the order end-to-end with independent workers who pick, pack and deliver from the retailers asset (store, warehouse, dark stores etc) to the final customer. In addition, we can modularize our tech given the retailers needs. We are obsessed with helping brands and retailers improve their eCommerce direct channels experience, reduce costs and improve EBITDA.

We have achieved aggressive growth in 4 years operating in 6 countries: Mexico, Brazil, Chile, Colombia, Peru and Costa Rica and completing over 10 million jobs in our platform. Today we serve 80+ customers, have thousand of gig workers engaged in our platform and operate in thousand of stores.

We're looking for people with an entrepreneurial spirit and passion for building new and different projects. This is a rare opportunity in Latin America to work with a well-funded startup, with exponential growth, and footprint across the region. Our founders are Harvard Business School graduates with deep consumer expertise at Walmart and P&G across Latin America, India, China and Africa.

**What you will do**:

- Be responsible for the end to end operations for top customers in Colombia
- Manage daily picking and delivery operations with our top customers across the country
- Develop the strategy for your assigned clients to increase the services that they have with us.
- Manage our marketplace balance: Jobs available vs users verified - by city
- Own and improve operational KPIs like fill-rate and on-time
- Convert marketplace data into insights to improve user retention and customer satisfaction
- Build new operational processes to improve our service and fit local requirements
- Work cross functionally with the multifunctional team in Colombia (Sales and Customer Success)
- Deliver on key metrics to enable growth

**The skills and experience you will bring**
- 2+ years of full-time work experience in operations and / or logistics.
- Bachelor's degree or equivalent in business administration, economics, engineering or similar degrees
- Excellent communication skills in English
- Discipline
- Data driven with ability to pull numbers to drive decisions
- Location in Bogotá, Colombia

**What We Offer**
- Competitive Salary
- Plenty of time to refresh and regenerate: vacation, holidays and floating days
- Fast track development when goals are met
- Great training environment and mentorship by Harvard graduates
- Opportunity to work with an amazing team to build a platform that helps people find a foothold in the digital world

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