Customer Support Coordinator

Job Summary:
Carries out broad assignments involving the planning and procurement of important items and services, requiring extensive or specialized knowledge and experience in supply chain management and vendor relations. The Customer Support Coordinator ensures seamless operations by efficiently sourcing the necessary materials or resources in the right quantities, at the right time, and at the right quality and price, aligning with the organization's goals and customer expectations.

This role also involves coordinating with multiple internal teams, such as sales, logistics, and customer support, to ensure timely delivery and resolution of any supply-related issues. The Coordinator proactively manages vendor relationships to achieve cost-effective solutions, and maintains compliance with company policies and industry regulations.

Additionally, the role may require effective communication and problem-solving skills to address customer escalations related to delayed or substandard materials, ensuring quick and satisfactory resolutions.

**Responsibilities**:

- Regularly review dashboards and systems to identify and manage customer orders efficiently.
- Accurately create and process customer orders based on specifications provided in detailed documentation.
- Generate purchase orders for suppliers and ensure they align with customer requirements and project timelines.
- Communicate with vendors to confirm purchase order details and receive acknowledgments.
- Review acknowledgment dates to ensure alignment with project schedules, specifically installation start dates.
- Input acknowledgment and delivery dates into systems for accurate tracking and reporting.
- Monitor order status proactively to ensure timely product delivery to warehouses or customers.
- Confirm shipping details with suppliers and notify project teams or customers about delivery timelines or changes.
- Utilize reports from computerized inventory systems to monitor open purchase orders and address changes in delivery requirements.
- Maintain accurate training records and adhere to quality and regulatory standards in all tasks.
- Act as the main point of contact between suppliers, project teams, and customers, providing timely updates and resolutions to any issues.
- Notify stakeholders of significant developments, such as delivery delays or changes in shipping schedules.
- Perform additional responsibilities as assigned, contributing to the overall success of the team and organization.

Skills and Experience:

- Proficient in Microsoft Office Suite, particularly Excel for reporting and data analysis.
- Familiarity with computerized inventory and order management systems.
- B2+ English Level
- Strong written and verbal communication skills for clear interaction with vendors, customers, and internal teams.
- Exceptional organizational skills to handle multiple orders, timelines, and project details simultaneously.
- Ability to prioritize tasks effectively to meet tight deadlines and manage competing demands.
- Strong problem-solving abilities to address delays, supply chain issues, or unexpected challenges.
- Focused on customer satisfaction, with the ability to anticipate and meet customer needs effectively.
- Experience in resolving customer inquiries and complaints professionally and promptly.
- Ability to adapt to changing priorities, delivery requirements, or project constraints.
- Understanding of supply chain dynamics, including lead times, shipping logistics, and vendor management.
- 1+ years of experience in customer support, procurement, or order management roles.
- Hands-on experience with ERP systems such as Dynamics 365, SAP, or Oracle.