Tech Support Analyst Ap
hace 3 días
**YOUR NEXT STEP IS AT RAPPI**
Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.
Hey, keep it in mind that Rappi is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age, disability or background. You'll be most welcome here
**Role Objective**:
**Main Responsibilities**:
- Understand tech issues and their root causes.
- Perform solution management.
- Explain the problem to team members and the client.
- Assist Key Account Managers on the incidents of the configuration and / or requirements of the store.
- Replicate of errors reported in production.
- Answer queries about the use of the User System.
- Escalate the detected issue to the development area or map it.
- Document the frequent inquiries with their respective answers.
- Configuration of stores, partners, devices if required to support the area in charge.
**Key Requirements**:
- Deep desire to work in a startup environment, helping the company grow.
- Ability to communicate ideas in a clear and structured way.
- Engineer / Technologist and / or engineering student.
- Working knowledge of SQL
- Knowledge in handling tracking tools.
- Availability of time for shift management.
**Desired Requirements**:
He leído y acepto la Autorización de Datos Personales de Rappi S.A.S
- Conforme a la Política de Tratamiento de Datos PersonalesI have read and accept the Authorization of Personal Data from Rappi S.A.S
- In accordance with the Personal Data Treatment Policy
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