Support Analyst

hace 7 días


Bogota, Colombia Ci&T A tiempo completo

We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 28-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,500+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.

We are seeking a dedicated and highly skilled Support Analyst to join our customer support team. As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance.

**Responsibilities**:

- Provide top-level technical support to customers, resolving queries and issues effectively and promptly.
- Diagnose and troubleshoot technical problems with products or services.
- Collaborate with other members of the support team to resolve complex issues.
- Create and update support documentation, including knowledge base articles and FAQs.
- Assist in identifying trends and recurring issues to improve products and services.
- Ensure customer satisfaction through courteous and professional interactions.
- Work with cross-functional teams, resolving complex issues in collaboration with development teams.
- Communicate effectively to provide updates on support activities and incident resolutions.

**Requirements**:

- Advanced/fluent communication in English and Spanish._
- Previous experience in customer support or a similar role.
- Strong problem-solving skills and excellent communication.
- Familiarity with customer service principles and practices.
- Ability to work as part of a team and provide effective support.
- Basic knowledge of customer support tools.
- Organizational and time management skills.

**You will stand out if you have**:

- Knowledge of programming languages (Python, for example).
- Relational Database knowledge.

LI-JM2
- #Midsenior

**CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.**

At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.


  • Payer Support Analyst

    hace 5 días


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....


  • Bogota, Colombia CoreCard Colombia SAS A tiempo completo

    Descripción de la oferta **Rol**: - Production Support Analyst **Requirements**: - Recently Graduated in Computer Science, Systems Engineering or Electronic Engineering. - No more than two (2) years of work experience. - Excellent knowledge of **Microsoft SQL Server.**- Excellent knowledge of** SQL Debugging.**- Excellent knowledge of **Transaction...

  • HRis Support Analyst

    hace 2 semanas


    Bogota, Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Bogotá (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved API...

  • Security Analyst

    hace 2 semanas


    Bogota, Colombia Auxis A tiempo completo

    **Job Summary**: Role for ITS - ITZecure client. Security Analyst **Responsibilities**: Support all Security, Administrative duties for Auxis' client, ITZecure Could involve documention of security processes Leverage knowledge of cybersecurity to support projects as needed. Report into Company President and assist with duties as assigned. **Skills and...


  • Bogota, Colombia Oracle A tiempo completo

    Systems Analyst 2-Support Engineer-22000DFN **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** Oracle Field Service Cloud support knowledge required. **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support...

  • IT Support Analyst

    hace 2 semanas


    (s): Colombia : Bogota : Bogota Scotiabank Global Site A tiempo completo

    Requisition ID: 233518Thanks for your interest in ScotiaGBS, the best campus in Bogota.Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. IT Support AnalystProvide basic and specialized technical support for technological incidents and requests related to the business units and departments of GBS...


  • Bogota, Colombia Citi A tiempo completo

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Bogota, Colombia J.S. Held A tiempo completo

    The Company **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations...


  • Bogota, Colombia Equinix A tiempo completo

    Customer Support Process Analyst Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...

  • Accounting Analyst

    hace 2 semanas


    Bogota, Colombia IntouchCX A tiempo completo

    **About Intouch CX** Intouch CX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners...