Desktop Support Technician
hace 24 horas
**Who We Are**:
When you join Traffic Tech, you join a team that keeps the global economy moving - literally.
Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.
**Your Part in It**:
Working out of our Bogota office in Colombia, we are looking for an entry level Desktop Support technician to aid in various tasks.
**DESKTOP SUPPORT TECHNICIAN**
**What the Job Entails**:
- Support remote access infrastructure, including VPN and mobile devices.
- Administer user accounts in Microsoft Active Directory and Azure AD
- Manage and prioritize support requests via ticketing system.
- Remedy situations during or after working hours, when necessary
- Document tasks and solutions to contribute to the knowledge base
**What We Are Looking For**:
- 3-5 years of experience in an IT support environment.
- Diploma in computer science, DEP in computer support, or similar training
- Active Directory and Exchange account management
- Remote access software such as TeamViewer, RDS, Citrix etc
- In-depth knowledge of Windows 10/11 operating systems.
- Experience with Windows servers (2012/2016/2019)
- Experience with Microsoft Autopilot and/or Intune.
- Familiarity with Networking Principles and Windows Domains.
- Experience supporting smartphones
- Excellent written and verbal communication skills.
- Strong organizational and problem-solving skills
- Customer service oriented and ability to multitask and work in a fast-paced environment
- Able to work independently and in a team environment
- Ability to speak Spanish is considered an asset
This is a full-time permanent position from Monday to Friday
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