Senior Commercial Property Manager, Western Region

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

Aviva has an excellent opportunity within our Central Technical Unit for a Senior Commercial Property Manager, in Western Canada.

This role can be home-based and can be located either in Calgary / Edmonton / Winnipeg / Vancouver area, with occasional travel within the Western region as and when required.

What you'll do

Delivering on the strategy and ambition for the Commercial Property Line of Business:
- Support corporate and regional underwriting objectives, including but not limited to developing and supporting segmentation strategies, retention and rate and exposure targets.- Build confidence, enable, empower, coach and mentor to improve quality of Commercial Property underwriting decisions. Support technical training initiatives and guideline simplification.- Identify training needs, support design and delivery of training, development, and technical guidance to colleagues regarding products, systems, and processes.- Support the continual improvement of underwriting standards through quality control.- Collaborate with the Line of Business lead and manage CTU technical property underwriters to ensure delivery of the Commercial Property strategy and ambition. Improving both top and bottom lines, monitoring performance of business to plan, investigating and recommending corrections where needed.- Ensure that the Technical Commercial Property Underwriting Guidelines, Canadian Underwriting Appetite Statement, Underwriting Authority Statements and Product Library Policy Wordings are kept up to date and relevant.- Monitor trends and developments, identifying areas of concern regarding industry segment performance, rate and retention at the industry segment level, loss ratios, risk trends, or other discrepancies within the company.- Work closely with the Pricing Team to ensure our pricing and PRISM segmentation models are driving the desired outcomes.- Ensuring Controls are designed effectively and are suitable for the business, and ensuring they are met. Ensure UW process is followed to deliver a quality insurance product.- Ensure all non-Aviva wordings are reviewed in a timely manner and resources are allocated to prevent any potential delay in providing a timely response, including claims and legal review.- Ensure business units and CTU service standards are achieved and maintained.- Consult with senior underwriting staff regarding unique or unusual risks to minimize adverse risk selection and maintain the quality and profitability of the portfolio.- Act as a resource on risks outside of the authority level of each region and authorize risks within own established authority levels and ensure authority levels are maintained, provide solution-oriented responses to support field underwriters on individual customer referrals. Provide quality customer service to key stakeholders, including clarification of coverage, wordings, and claims history.- Assist with introduction and communication of underwriting strategies, coverage and/or product changes promptly.- Work to enhance regional understanding and knowledge of Risk & Control procedures and objectives.- Maintain working knowledge of all Information Systems/Programs within Underwriting and Claims and analyse/recommend improvements to work processes and procedures.- Develop and maintain a knowledge and understanding of company operations and procedures, including demographic, economic, and social characteristics to increase market share.- Maintain knowledge of industry trends, developments, and regulatory changes, including competitive analysis and information, and ensure that all necessary management systems are updated and current.

What you'll bring- 10+ years of Commercial Lines Underwriting experience.- Working knowledge of company underwriting philosophy, policy contracts, rating programs, risk information sources, technical underwriting guidelines, risk information, statuary constraints, and computer workflow procedures.- Working knowledge of other functional areas (i.e. Claims, Legal, Pricing, Broker Distribution, ARMS, QA Governance & Risk)- Post-secondary education or equivalent combination of education and experience. (Business or related discipline).- CIP or CRM designation or equivalent- Working knowledge of Microsoft Office Suite- Knowledge of RMT, other Commercial systems and other related systems.- Demonstrated proficiency at managing multiple, changing priorities/projects, and delivering results.- Able to work with long-term perspective in addressing business area problems/issues.- Ability to focus on the business units and their needs, ensuring a high quality of service is provided.- Demonstrated commitment to high standards of performance.- Demonstrated verbal and written communication skills.- Demonstrated presentation skills.- Ability to foster and build good working rel