Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

The Latin America Andean Region Polyurethanes commercial organization has an opportunity for a Customer Manager role, based in Bogota, Colombia.

Responsible for revenue growth and customer experience for medium to large-sized customers, including new business development, time and territory management, sales tools and analytics utilization, product knowledge and relationship management. The role will be aligned geographically, by markets and product portfolio within the Polyurethanes business and involves a high degree of collaboration, strong communication skills, relationship building and cooperation.

Responsibilities:
- Manages account portfolio and prepares and implements sales plans.- Understand the customer needs to differentiate Dow and gain account share- Leads and coordinates customer relationships working to understand customer needs and identify potential new customers.- Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.- Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.- Develops and executes sales and marketing plans delivering business goals of volume and value.- Collects and utilizes market intelligence to shape sales/marketing plan.- Leads and conducts negotiations and implements price changes and strategies.- Collaborates with other functions and stakeholders to deliver CX results.- Develop sales forecasts in coordination with Production and Supply Chain.- Maintain customer relationships and expand network to different levels within a customer’s organization.- Leads and conducts negotiations and develops and implements price strategies aligned with business goals considering legal implications, customs regulations and Dow sales
processes.

Required Qualifications- Bachelor’s degree- Fluency in English- Strong written and verbal communication skills- Minimum five years’ experience in sales/commercial related positions.

Preferred requirement:
- Previous experience working with polyurethane systems.

Your Skills:
- Account Management Skills- Negotiation and Sales tactics- Relationship Building- Solid business and financial acumen (cost, freight, margin, etc.)- Strong communication skills- Strategic Mindset- Analytical Thinking

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee disco