IT Operations Analyst

**Title**:IT Operations Analyst

**Location**:Bogota, hybrid

**Hiring Manager**:Dave Bergen

**About Sezzle**:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping

**About the Role**:
As a Sezzle IT Operations Analyst, you will be an integral part of the IT Operations team as we continue to grow our presence in Colombia. As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance. Most importantly, you will provide our end users the highest level of IT Support.

**Compensation**

**What You'll Do**:

- Be the one of the main points of contact for device inventory procurement, deployment, physical security, and management for employees in Colombia, including macOS and Windows OS-based devices.
- Respond promptly to incoming ITSD tickets in Jira, working on the issue from inception to completion.
- Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to continue to be a more proactive IT Operations team.
- Obtain and provision hardware and software requests as assigned. This position requires on-call responsibilities and occasional after-hours work.
- Conduct IT Operations onboarding training for organization new hires, as well as processing IT-focused employee termination responsibilities
- Contribute to existing and future IT audit work on access control history and quarterly software vendor audits.

**What We Look For**:

- Applicants must be fluent in English.
- Experience: 2 -6 years
- Systems and skills knowledge should include a high aptitude in cloud-based productivity suite administration, macOS device management and configuration using enterprise tools, IT service management platforms with experience in ticket automation and workflow design, enterprise Windows device management using third-party solutions, productivity software suite administration, and management of enterprise endpoint security platforms.

**Preferred Knowledge and Skills**:

- Possess the ability to be a self-starter:

- Identify a problem.
- Assess the situation and any variables
- Work quickly and accurately to resolve the problem
- Identify areas where processes can be improved to reduce the reoccurrence of existing problems
- Take the initiative and work autonomously to implement the improvement.
- Ability to react to a rapidly changing organization with a true start-up mentality.
- Experience working with PCI-DSS, SOC 2 Type 2, and CIS controls; specifically in implementation, documentation, administration, and continued adherence to these controls.

**About You**:

- A+ character. We are team-first here at Sezzle.
- A hard-working mentality. It’s early and there is still a lot to build.
- An excellent communicator.
- Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
- A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
- Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

**What Makes Working at Sezzle Awesome?**

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

**Equal Employment Opportunity**: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

LI-Onsite

Pay Range

$1,500 - $2,000 USD