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QA Analyst

hace 2 semanas

Bogota, Colombia D&S Global Solutions A tiempo completo

**Position Title**:Quality Assurance Analyst

**Language (s)**:All applicants must speak, read and write fluent English. Any other language is a plus.

**Contract Type**:Labor / Indefinite Terms

**Equip. required**:Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB

**Job Start Date**: Immediate

**Location**:Remote

**Country**:Colombia

**Hours**:8:00 AM to 5:00 PM CST. Monday to Friday and holidays with extra pay. Flexible schedule based on business needs

**Reports to**:Director of Collections

**Company Overview**

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

**Responsibilities**:

- Review accounts for closure against KPIs as well as being able to communicate to the collection staff on any KPI’s that might have been missed.
- Plan, execute, and oversee account inspection and testing for quality and conformance to specifications and deliverables.
- Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
- Competent in analyzing the required source documents on all processes and completion of the post & pre call analysis and account resolution
- Develop or update procedures for capture, investigation, and documentation of product complaints
- Identify issues in the process and coordinate with relevant supervisor to implement required solutions
- Implement solutions to ensure all client information is kept confidential
- Update continuously on the process knowledge on your clients by keeping yourself updated with all instructions and the process workflows

**Required skills and qualifications**:

- Deep knowledge of quality assurance terminology, methods, and tools
- Superb computer skills, including database management
- Excellent analytical, problem-solving, and decision-making skills
- Proficiency in best practices for testing, version control, and defect management
- Highly detail-oriented
- Highly levels of professionalism
- QA experience (or equivalent) of 1 or more years preferably in the financial/BPO industry
- Good knowledge in credit balance, and refund process (preferred)