QA Consultant

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

We believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives.
At Salesforce Professional Services organization, we focus on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. Our team is made up of thousands of the world’s leading Salesforce experts.
And at the Latam v-Hub team, we are creating the greatest platform to evolve and develop our professionals to be the Next Generation of Salesforce Talents

Benefits & perks
Health Insurance for the family
Wellness and Education Reimbursement
Parental Leave
Childcare subsidies
And more

YOUR IMPACT: Responsibilities
We are looking for star testers You will be responsible for the successful testing and validation of Salesforce solutions for our customers. As a Quality Assurance professional, you will work closely with our entire implementation team, with the mission to ensure the implementation quality, manage defects and report improvements on our Professional Services development lifecycle. Here are some main responsibilities of the role:

- Define and write test cases. Test case reviews during projects to ensure quality and appropriate design patterns are followed
- Execution of Test scripts and evidence documentation through project phases;
- Ensuring the correct functioning of the systems;
- Help to solve problems;
- Ensure adherence to standardized QA policies and processes.
- Quality control management of deliveries, generating reports with the status of the tests carried out;
- Interact, communicate, and follow through with development & customer teams throughout the testing phase
- Assist in internal defect triage calls
- Work in an agile and collaborative environment and following our methodology;
- Working remotely, while collaborating with global teams for delivery across geographies.

MINIMUM QUALIFICATIONS
- Ability to document using tools such as Excel, Word, and Powerpoint
- Knowledge in integration testing using tools like Postman and/or SOAP UI
- Experience with Jira and Azure DevOps;
- Experience with Automation Tests;
- Understanding of SQA methodologies.
- Great attention to detail and ability to identify, isolate, and document defects
- Proven analytical and problem-solving skills;
- Excellent communication skills required and ability to work independently;
- Ability to understand and create test plans from specifications or verbal communications;
- Experience as a QA analyst or similar position;
- Experience as a QA for Salesforce Communications Cloud;
- Salesforce Administrator Certified
- Spanish intermediate and Advanced English speaker

DESIRED QUALIFICATIONS
- ISTQB Certification
- Salesforce Business Analyst Certified
- Omni Studio Consultant Certified
- Basic knowledge of JAVA/APEX
- Telecommunications Industry Knowledge

OUR TEAM VALUES
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- LEADERSHIP: Be a great manager, focused on people's development and wellbeing
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- LEARNER MINDSET: Proactively looks for knowledge and ways to learn continuously, influencing positively the learning environment
- ACTIVE LISTENING: listening actively with empathy and taking actions based on feedback

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.