QA Analyst

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa
- Evaluate work performed by team members and provides feedback based on adherence to documented guidelines and procedures.
- Responds to manager inquiries in support of aligning scoring assessment decision and calibration.
- Maintains scoring accuracy levels within calibrations targets ensuring that quality evaluations have mínimal errors.
- Completes work efficiently ensuring that work assignments are completed on time.
- Leads calibration sessions ensuring consistency in scoring assessments across teams.
- Evaluates work performed by vendor quality teams measuring scoring variances to assess scoring accuracy.
- Analyses and provides insights for a team or a team member's performance, supporting the training and coaching process.
- Administers and leads internal and external interaction research request process ensuring responses are accurate, timely and meet all compliance requirements.
- Intakes and responds to general quality related inquiries from a Client Care group.
- Leads data analysis activities, and surfaces performance insights.
- Leads, builds and supports performance business reviews for the Client Care leadership team.
- Compiles, analyzes, and provides regular quality reporting to Client Care Leadership and Quality Team.- Manages related projects, delegates as needed, and sees them through to completion while organizing and prioritizing multiple ongoing tasks.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**
- Minimum two years experience in quality assurance or relevant field.
- Has previous experience presenting to large audiences.
- A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and meeting/exceeding performance results.
- Proficiency with MS Outlook, Word, Excel, Power Point.
- Six Sigma Certified (or alike) with experience in a performance improvement methodology.
- Subject matter expert with applicable service and all support tools and processes.
- Demonstrates language proficiency required for the applicable services.
- Demonstrates the necessary knowledge of Visa’s International Operating Regulations, trends, and best practices, the Network Operating Regulations, and of US Federal Regulations E and Z for the services supported.

Additional Preferred Qualifications:

- Proficiency with Power BI or Tableau or other data visualization tools.

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.