Enablement & Training Manager

**Enablement & Training Manager**

As the **Enablement & Training Manager**, you will help maximize the productivity and success of Operations & Compliance team members. You will work cross-functionally with stakeholders at various organizational levels to execute enablement strategies to achieve key goals and objectives. You will develop and deliver the initial onboarding and ongoing skill development programs for Customer Onboarding Managers, Customer Support Managers, Customer Support Engineers, Technical Support Engineers, and other job roles.

**Why join Tipalti?**

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam and Tbilisi.

**In this role, you will be responsible for**:

- Partner with leaders and other stakeholders locally and across offices to understand each team's primary job functions, goals, and objectives and execute enablement strategies to achieve the desired outcomes.
- Build professional and technical skills and knowledge through various enablement techniques and programs.
- Design, develop, and publish training in multiple formats, including instructor-led, e-learning, participant and facilitator guides, reference materials, slideware, and video demonstrations.
- Deliver live training sessions to onboard new hires and enable, uplevel, and upskill current employees.
- Incorporate processes, procedures, and systems into training curricula to ensure the knowledge and skills being taught can be applied on the job.
- Stay abreast of changes to processes and procedures and update training and documentation accordingly.
- Assess role-specific skills and knowledge to identify areas of improvement.
- Establish key performance indicators (KPIs) to measure the effectiveness of new and existing enablement programs, providing insights and reports to leadership on progress.
- Develop reporting in alignment with key metrics, such as NPS and CSAT scores, SLA times, and escalation rates, to measure the impact of enablement programs against organizational goals.

**About you**
- Solid experience in learning & development combined with proven experience supporting customer-facing teams.
- Strong English language proficiency, both written and verbal, including grammar, spelling, and usage.
- Proficiency with Adobe Creative Cloud, Articulate Rise/Storyline, Camtasia, Vyond, or equivalent software.
- Ability to coach, train, and enable diverse job roles with varying skill and knowledge levels.
- Excellent organizational skills, ability to manage multiple projects simultaneously, and ability to adapt in a fast-paced environment.
- Ability to work collaboratively with cross-functional teams.
- Professional certifications in learning & development, training, instructional design, or related areas.
- Familiarity with Docebo, Confluence, or other learning and knowledge management systems.
- Familiarity with accounting principles and/or payment processing systems.
- Experience working in Fintech or SaaS companies.

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

**Interested in learning more about us?**

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making p