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Job Summary:
The individual will be responsible for functionally leading the establishment of the Accounts Payable business process outsourcing (“BPO”) operations for a multi-national enterprise with operations in the United States. Responsibilities including working with the Migration Team on the transition of BPO functions from the various markets to Auxis’ Costa Rica Service Center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. Duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees’
development and reporting.
**Responsibilities**:
**Service Delivery Management**
- Serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts payable.
- Review, process, and approve invoices, ensuring adherence to company policies, procedures, and financial controls.
- Verify invoices for accuracy, appropriate documentation, approvals, and general ledger coding.
- Coordinate with vendors, suppliers, and internal stakeholders to resolve payment discrepancies, invoice disputes, and other accounts payable-related issues.
- Develop and maintain relationships with key vendors, negotiating favorable payment terms, discounts, and resolving any vendor-related issues.
- Conduct regular audits and reviews of accounts payable transactions to ensure compliance with regulatory requirements and internal policies.
- Monitor Team Productivity and QA to ensure alignment with operational standards
- Participate in month-end and year-end closing processes, including preparing accruals, reconciling accounts payable transactions, and generating financial reports.
- Support internal and external audits, providing necessary documentation, addressing audit inquiries, and ensuring compliance with audit requirements.
**Team Leadership**
- Provide leadership and supervision to the accounts payable team, overseeing their day-to-day activities and ensuring timely and accurate completion of tasks.
- Assign and prioritize workload, monitor progress, and ensure team members meet client-specific targets and deadlines.
- Performs regular huddles to ensure clear goals for work assigned, clearing backlog, and team performance vs operational standards
- Complete minimum monthly 1:1 with direct reports in order to provide feedback and coaching
- Provide training, mentoring, and guidance to accounts payable team members, ensuring their professional development and adherence to best practices.
**Operational Management**
- Analyze accounts payable data, identify trends, and provide insights to management for costsaving opportunities, process improvements, and vendor management.
- Assist in the development and implementation of accounts payable policies, procedures, and controls to improve efficiency, accuracy, and compliance.
- Prepares Service Levels reports for areas in scope
- Keep BI data and dashboard updated
- Creates and maintains BI Dashboards to support performance management practices
- Act as backup for supervisor when needed
- Stay updated on industry trends, emerging technologies, and regulatory changes related to accounts payable, and recommend and implement process improvements accordingly.
- Identify and implement automation and digitization opportunities to streamline accounts payable processes, reduce manual efforts, and improve productivity.
**Key Metrics**
**Service Delivery**
- SLA/SLR Performance
- Team Productivity
**Commercial Management**
- Client Satisfaction (NPS)
**Team Leadership**
- Employee Attrition
- 20%
- Employee Engagement
- Talent development-** Compliance & Administration**
- Security Compliance
- Policy Compliance
- One on Ones
- Performance Evaluations
Skills and Experience:
**Requirements**:
- Bachelor's degree in accounting, finance, or a related field.
- Relevant certifications (e.g., Certified Accounts Payable Professional) area is a plus.
- Proven experience (4+ years) in accounts payable or a similar finance role, with progressive responsibilities and at least 2 years in a leadership or supervisory position.
- Thorough knowledge of accounts payable principles, practices, and procedures.
- Proficiency in using accounting software and ERP systems, with advanced Excel skills.
- Strong analytical and problem-solving abilities to address complex payment issues, discrepancies, and process inefficiencies.
- Excellent attention to detail and accuracy, with the ability to work efficiently under tight deadlines.
- Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at various levels.
- Proven track record of driving process improvements, optimizing accounts payable operati
