Client Satisfaction Specialist

hace 6 días

Desde casa, Colombia Price Benowitz LLP A tiempo completo

**Company Overview**

Price Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland, Virginia, & South Carolina. Price Benowitz's areas of practice include criminal defense, personal injury, medical malpractice, family law, and trusts and estates. Our core values are Passion, Integrity, and Excellence. Motivated professionals with a positive attitude are invited to apply

**Responsibilities**:

- Respond to feedback from clients and communicate effectively with attorneys to problem solve.
- Monitor the monthly newsletter for replies and work with the Marketing Director in placing articles of interest to our clients.
- Perform client relation responsibilities to ensure customer satisfaction and conflict resolution.
- Seek client feedback to improve future firm-client relationships.

**Qualifications**:

- 2+ years of Customer Service experience.
- Excellent Customer Service Skills and knowledge of Customer Service best practices.
- Exceeds at building and maintaining relationships, online and off.
- Must have excellent organizational skills and time/project management.
- Able to listen with empathy and communicate concern.
- Proficient in Microsoft Office Suite.
- Must have a professional demeanor.
- Must be highly organized and able to thrive in a fast-paced environment.
- Must possess impeccable interpersonal skills.
- Must be an excellent communicator both verbally and in writing.

**This is a remote position - all international applicant that reside or not in Colombia can apply**

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