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Renewals Sales Specialist
hace 3 semanas
About the job:
The Red Hat Customer Success team is looking for a Renewals Sales Specialist to join us in Colombia. In this role, you will be responsible for working on and closing renewals in close cooperation with Sales teams within a designated set of customers. This role is a great opportunity to work collaboratively with multicultural internal and external teams to improve business and create solutions that serve both Red Hat and our customers. Successful applicants must reside in a country where Red Hat is registered to do business.
What you will do:
- Work with customers and Red Hat’s sales teams to identify renewals, upsell, and cross-sell opportunities, and optimize quality of service, business growth, and customer satisfaction
- Secure the renewals business by engaging end-users, partners, and distributors
- Provide basic back-office services, including providing quotes, performing customer research, and preparing booking documentation and book orders
- Manage forecasts and pipeline, record sales activity, schedule follow-up activities as needed, and track customer data using company-standard customer relationship management (CRM) tool
- Work with the Finance, Bid Desk, Legal, and Operations teams across the region to facilitate deals and make sure that all necessary information is available
What you will bring:
- Bachelor's degree, preferably in business administration, marketing, or a technical discipline
- Demonstrated success in a similar technology or software sales support position, e.g., outside sales, inside sales, telesales, or sales administration; understanding of the complete sales cycle management from prospecting to closing
- High-quality customer service skills
- Good organizational and time management skills
- Objection handling skills
- Ability to work well within a senior team and coordinate complex activities in a fast-paced environment
- Motivated and committed
- Fluent language skills in English are a plus
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