Customer Experience
hace 2 semanas
**Customer Experience**
**Ubicación**:
Bogotá, Colombia.
Cra. 74a #52A-70, Bogotá, Colombia.
**Funciones**
- Gestionar el servicio postventa, garantizando una experiência positiva para el cliente.
- Atender, registrar y hacer seguimiento a solicitudes, requerimientos, quejas y reclamos.
- Coordinar con las diferentes áreas internas la solución oportuna de los casos postventa.
- Realizar seguimiento a la satisfacción del cliente y proponer acciones de mejora.
- Mantener actualizada la información de los clientes en las herramientas de gestión.
- Apoyar los procesos de retención y fidelización de clientes.
- Documentar los casos, procesos y aprendizajes derivados del servicio postventa.
- Generar reportes e indicadores relacionados con la experiência del cliente.
- Velar por el cumplimiento de los acuerdos de servicio y políticas internas.
**Responsabilidades**
- Garantizar una atención oportuna y de calidad a los clientes.
- Asegurar el seguimiento y cierre efectivo de los casos asignados.
- Mantener la confidencialidad de la información del cliente.
- Reportar desviaciones, riesgos u oportunidades de mejora en la experiência del cliente.
- Promover una cultura organizacional centrada en el cliente.
**Requisitos**
- Técnico o Tecnólogo en Administración, Mercadeo, Comunicación, Servicio al Cliente o áreas afines.
- Mínimo un (1) año de experiência en servicio al cliente, postventa o customer experience.
- Conocimientos en atención al cliente, gestión de PQRS, seguimiento postventa y manejo de herramientas de gestión (CRM).
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- ¿Aspiracion salarial?
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