Data Center Ops Senior Associate

hace 13 horas

Bogota, Colombia NTT DATA A tiempo completo

**Req ID**: 278244

We are currently seeking a Data Center Ops Senior Associate to join our team in BOGOTA D.C., Distrito Capital de Bogotá (CO-DC), Colombia (CO).

**Resumen**

Realizar la ejecución de los trabajos diarios y de cierre del back end de nuestro cliente del sector financiero.

**Responsabilidades**
- Proveer el Soporte y gestión a los requerimientos elevados por los países en sus operaciones en línea y en Batch, por Correo, Teléfono o Casos Service now.
- Dar respuesta a los requerimientos recibidos dentro de los tiempos establecidos y con la calidad esperada.
- Cumplir con las políticas, requerimientos y estándares, como los siguientes, aunque no limitándose a: Information Security para los accesos autorizados a los diferentes sistemas e instalaciones, Problem and Incident Management, Change Management, Política de ausencia obligatoria, etc.
- Cumplir con los horarios de ejecución de los servicios correspondientes a los procesos, entrega de archivos y reportes para cada uno de los países de acuerdo al Schedule establecido.
- Escalar los problemas detectados en el procesamiento a las listas de escalamiento entregadas por cada país y localmente al Manager del Command Center dejando el registro de la gestión realizada dentro del INC abierto para este fin.
- Registrar los resultados de los trabajos ejecutados en la lista de chequeo y Registrar las novedades en la Bitácora, por cada turno y por cada país.
- Producir los reportes de operación por cada turno y publicarlo como está establecido.
- Coordinar y ejecutar los procesos especiales de procesamiento en el Centro de Datos con el fin de satisfacer requerimientos del negocio sin impactar la operativa base. Mantener Actualizado el Manual de Operación por cada País.

**Requisitos**
- Ingles avanzado (proficiente en comunicación)
- 2 a 3 años de experiência en Data Center
- Disponibilidad para trabajar presencialmente
- Disponibilidad para cubrir franjas de trabajo 7 x 24

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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