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Customer Engagement Representative
hace 2 semanas
**Why work for DreamHost?**
We help people own their digital presence. It's not just wishful thinking. It's our noble cause — an idea that drives everything we do.
When you put your dreams online—your words, your photos, your creations—you shouldn't have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours DreamHost's open platform gives you the power to share your data and the freedom to control how it's used.
Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, you have the flexibility to work from home and during local business hours. We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.
**Overview**
The Customer Engagement Representative reports to the Sales Development Representative Manager.
**Responsibilities**
- Ability to learn services and products offered by DreamHost
- Call back customers with requests for assistance with our service
- Make calls to customers to understand their level of satisfaction, gain feedback and promote retention by building relationships
- Contact customers in cases to notify them about changes to their service, features, account configuration, etc.
- Engage customers with problems to aid in solving procedures by using diagnostic software or by providing detailed instructions
- Assist in proactively marketing our products and services to users who are seeking to improve their overall experience
- Ability to explain technical matters in an easy-to-understand, step-by-step manner
- Excellent written and communication skills
- A commitment to quality and a thorough approach to the work
- Flexible and positive attitude, ability to perform under pressure, and thick-skinned
- Patient manner in dealing with non-computer literate customers
- Strong level of influence and negotiation skills
- Able to deliver effective results
- Experience in Customer Service
- Ability to work autonomously and in diverse, virtual team environments
- Ability to manage and deliver on multiple support issues at same time
- Ability to adjust to shifting responsibilities and other team changes
