Customer Service Representative

hace 7 días

Desde casa, Colombia WindshieldHUB A tiempo completo

**About Us**

WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer satisfaction.

**Role Overview**

As a Customer Service Representative, you will be the frontline of our customer interactions, playing a pivotal role in our operations. You will be responsible for providing top-quality service, actively listening to clients' inquiries and complaints, and offering accurate information. Your role will be crucial in increasing brand value and inspiring customer loyalty through every interaction.

**Responsibilities**
- Handle inbound customer service and business support calls efficiently and effectively.
- Exhibit positive energy and stay motivated while solving complex customer issues.
- Actively listen, interject, and paraphrase customers’ requests to clarify and meet their needs.
- Utilize Standard Operating Procedures (SOPs) to make confident decisions that benefit customers.
- Assist customers with issues on our digital self-service platform.
- Display self-motivation to achieve targets, organizational goals, and objectives.
- Meet all key performance indicators (KPIs) for CSRs, including quality, average handle time, and schedule compliance.
- Schedule service appointments for our customers.
- Perform other duties as assigned by your supervisor.

**Skills and Qualities Required**
- ** Active Listening**: Ability to attentively understand and respond to customer needs.
- ** Decision-Making**: Capability to make intelligent decisions quickly for customer satisfaction.
- ** Tech-Savvy**: Proficiency with digital tools and platforms.
- ** KPI-Oriented**: Focus on meeting performance metrics.
- ** Punctual**: Reliable and timely in managing work schedules.
- ** Energetic**: Maintain high energy levels and a positive attitude.
- ** Articulate**: Excellent communication skills in English.
- ** Fluency in English**: Level C1 or C2 proficiency required.
- ** Experience**: Minimum of 2 years of experience in a Customer Service Representative role.

**Requirements**:

- Desktop computer with a noise-canceling headset.
- Reliable internet connection.
- Ability to work afternoon and evening shifts.

**What We Offer**
- Competitive salary and benefits.
- Opportunity to work from home.
- A dynamic and supportive team environment.
- Growth and career advancement opportunities within a rapidly expanding company.

Join WindshieldHUB and become a part of a team dedicated to excellence in customer service. We look forward to welcoming passionate and talented individuals to help us continue our mission of providing outstanding service to our clients in the US.

**To Apply**: Please submit your resume and a cover letter detailing your experience and why you are an excellent fit for this role.
**WindshieldHUB is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

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