IT On Site Support Analyst Colombia

hace 1 semana

Colombia Siemens Healthineers A tiempo completo

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

**Then come and join our global team as **IT On Site Support Analyst Colombia**

IT On Site Support analyst will perform end users support, presential and remote, for **Healthineers** (People who work for Siemens Healthineers) users on Latin America.

Will act as smart hands on the rollout of global IT infrastructure projects and Incidents for Latin American countries.

**Your tasks and responsibilities**:

- Perform virtual support for End Users on Latin American Region
- Perform VIP support (Strategic level in the organization)
- Perform IT training
- Assist end users on incidents handling and self service
- Assist with new employees onboarding
- Management of IT devices inventory
- Management of print consumables stocks and reposition
- Create and translate Knowledge Base articles and support procedures
- Perform security forensic copies
- Provide regular activities report
- Act as smart hands to central projects and incidents
- Availability to work in “on-call” regime outside the business hours

**Your qualifications and experience**:

- _ 3+ years of experience on End User Support_
- _ Experience in VIP Support & Good presentation and experience in VIP handling_
- _ Experience in Assets Management_
- _ Intermediate English_
- _ Desirable Portuguese_
- _ Microsoft and Apple computer operation systems technical expertise_
- _ Microsoft Office M365 technical expertise_
- _ Android and iOS tablets and smartphones technical expertise_
- _ Desirable Trainings and Certificates in Microsoft Windows & Microsoft Office_

**Your attributes and skills**:

- Customer oriented and open-minded
- Strong communication skillset
- Good presentation skills and working in a global organization
- Proactive approach to problem solving

**Our global team**:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

**Our culture**:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

**To all recruitment agencies**: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

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