Help Desk Technician
hace 1 día
The Information Technology Department is seeking a qualified IT Service Desk Technician (Level 1) to join our Service Desk team. This role serves as the primary point of contact for end-users experiencing IT-related issues and service requests. The successful candidate will deliver timely first-level technical support, troubleshoot common hardware and software issues, and escalate more complex incidents to Level 2 technicians or appropriate IT teams as needed. This position is ideal for professionals who are customer-focused, technically inclined, and thrive in a fast-paced, enterprise environment. Provide initial technical support and assistance to end-users via phone, email, MS teams, or a ticketing system. Act as first point of contact for all IT issues, quickly responding to Team Partner requests for IT service within SLA guidelines. Identify, diagnose, and resolve basic hardware and software issues, including password resets, software installations, and printer configurations. Log all Service Desk interactions accurately and promptly into the ticketing system, ensuring proper categorization, prioritization, and resolution. Follow standard operating procedures and troubleshooting guides to resolve common IT problems independently. Escalate unresolved issues to Level 2 technicians or other IT teams, providing detailed information and documentation for further investigation and resolution. Assist in maintaining and updating documentation, knowledge base articles, and standard operating procedures for IT support processes and procedures. Provide excellent customer service and communication, keeping end-users informed of the status of their requests and ensuring satisfaction with the resolution provided. Adhere to IT policies, procedures, and security standards. English proficiency: B1+ or higher Education: High school diploma required Associate degree in a technical discipline (Computer Science, MIS, Engineering, IT, or related) or 1+ year of IT-related experience 1+ year in a Call Center or enterprise Service Desk environment 1+ year working in a professional, team-based business environment Basic understanding of computer hardware Operating systems: Windows 10/11 Business applications: Office 365, Active Directory, SSO Hands-on experience with ITSM / ticketing systems (ServiceNow, Cherwell, Remedy, or similar) Excellent communication and interpersonal skills Ability to explain technical concepts to non-technical users Strong organizational and time management skills Ability to take initiative, assume responsibility, and follow up effectively Ability to remain composed and re-prioritize in a fast-paced environment Interested in growing your IT career? Apply now or share this opportunity with someone who may be a great fit. #J-18808-Ljbffr
-
IT Help Desk Technician
hace 2 semanas
Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo**Job Title**: Senior IT Help Desk Technician **Type**:On Site **Schedule**:Monday to Friday (7:30 a.m. 5:00 p.m. - American Calendar) **Contract Type**: Permanent **Pay Rate**: Competitive market rate **Job Summary**: The IT Help Desk Technician will be responsible for providing technical assistance and support related to computer systems, hardware,...
-
Help Desk Technician
hace 2 semanas
Medellín, Antioquia, Colombia UniFirst Corporation A tiempo completoPosition: IT Service Desk Technician – Level 1The Information Technology Department is seeking a qualifiedIT Service Desk Technician (Level 1)to join our Service Desk team. This role serves as theprimary point of contactfor end-users experiencing IT-related issues and service requests. The successful candidate will deliver timely first-level technical...
-
Help Desk Manager
hace 6 días
Medellín, Colombia Management Health Services A tiempo completo**We're Hiring - IS Help Desk Manager (On-site in Medellín)** Join a **leading U.S. healthcare company** with operations in Medellín and be part of an international, tech-driven environment focused on excellence and patient-centered solutions. **Location**: Medellín - 100% On-site **Position**: IS Help Desk Manager **Industry**: Healthcare / IT...
-
Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo**Roca Alliances** - A specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions to ensure the perfect match for each role. With a deep understanding of industry trends, we conduct targeted, efficient recruitment, building long-lasting partnerships that drive business...
-
First-Line IT Service Desk Technician
hace 1 día
Medellín, Colombia UniFirst Corporation A tiempo completoA technology solutions provider is seeking an IT Service Desk Technician (Level 1) in Medellín, Colombia. This role acts as the primary support contact for end-users facing IT issues and service requests. The ideal candidate will possess excellent communication skills, a high school diploma, and preferably an associate degree in a technical discipline....
-
We Are Hiring Sr. Help Desk Technicians in Medellin
hace 2 semanas
Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completoWe are currently seeking for a Sr. Help Desk Technician in Medellin Office **Roca Alliances** is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted,...
-
We're Looking An IT Service Desk Technician
hace 6 días
Medellín, Colombia Solvo Global SAS A tiempo completo**Shift days, hours and time zone**: Monday to Friday - 7:00AM to 7:00PM **Job description**: Are you tech-savvy with a passion for providing outstanding service and support? Join our team as an IT Service Desk Technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware. At isolved, we believe...
-
Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completo**Roca Alliances** is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting...
-
Gbs Help Desk Associate
hace 2 semanas
Medellín, Colombia UPS A tiempo completo**Antes de postularse para un puesto, seleccione su preferencia de idioma de las opciones disponibles en la parte superior derecha de esta página.** Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos...
-
Gbs Help Desk Associate
hace 2 semanas
Medellín, Colombia UPS A tiempo completoExplore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você...
