Customer Support Coordinator

We are looking for a **high-initiative, high growth mindset, and detail-oriented applicants** to join our team.

You will support our customers, manage happy customer UGC review workflows, assist with social media community engagement, and help maintain our ambassador and affiliate systems. This role provides full ownership, clear communication, and the ability to work quickly and accurately across multiple platforms..

You must thrive where:

- High paced, high demand environments are created
- High variety and variability of tasks and assignments are the norm
- Excellence, accuracy and professionalism is expected
- Full autonomy is given and you meet your SMART goals
- Work from home and meet deadlines
- A make-it-happen attitude wins

**What You’ll Do (Key Responsibilities)**
- Provide order updates, tracking information, troubleshooting and answers questions
- Keep our responses up to date and continually improve processes
- Filter and escalate complex or sensitive issues to the Customer Support Manager.

**2. UGC and Happy Customers (Junip, Google, Facebook, Instagram)**
- Manage and coordinate UGC reviews across all platforms.
- Send outreach messages inviting customers to leave product reviews.
- Track replies, collect screenshots, and document proof of completed reviews.
- Check in with ambassadors about deadlines and content progress.
- Schedule approved ambassador content on social media.

**3. Social Media Community Support (IG, FB, TT, X, YT, Linkedin)**
- Schedule posts across all channels for our three businesses.
- Monitor comments, mentions, tags, shares, and UGC.
- Engage with communities daily (likes, replies, resharing approved content).
- Identify inactive/dormant affiliates (90+ days) and flag for removal.
- Help troubleshoot affiliate issues (commissions, codes, onboarding questions).

**Qualifications**
- Minimum **3 years of professional experience in a Customer Support role**.
- Excellent written communication in English.

**Extra Points If You Have**
- Experience with Shopify, Klaviyo, or Impact.
- Experience in community management or UGC coordination.
- Experience supporting creators, ambassadors, or affiliate teams.
- GoHighLevel Experience
- Experience with customer support platforms (Gorgias preferred).
- Basic familiarity with social media (Instagram & Facebook).
- Strong organizational skills — able to manage multiple workflows simultaneously.
- Ability to follow SOPs with precision while meeting deadlines.
- Comfortable working remotely and communicating proactively.
- Positive, problem-solving attitude and willingness to learn.
- Experience with Shopify APIs, metafields, and theme development.
- Fluent in English and comfortable working remotely within US time zones.

**Next Steps**

If you believe you’re uniquely qualified for this position, have strong attention to detail, and love building and optimizing high-performing Shopify websites, we’d love to talk with you.

If we move to the second interview, we’ll offer you a **short technical skill assessment** (at our expense) to better understand your coding strengths, creative problem-solving, and compatibility with our team and CEO. Our goal is to ensure that both you and the position are the perfect match.

**Job Type**: Full-time

**Pay**: As indicated plus a **month's salary bonus**at the end of the year

**Application Question(s)**:

- Describe a time when you had to manage multiple customer support tickets while also handling other tasks like social media community engagement or creator/UGC tasks. How did you prioritize the work, keep everything organized, and ensure nothing slipped through the cracks?

**Experience**:

- **Customer Support Experience**: 3 years (required)

**Language**:

- **English (required)**

**Experience**:

- customer support: 3 years (required)