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Assistant, Ugc and Rights Management

hace 2 semanas

Bogota, Colombia Symphonic Distribution A tiempo completo

**Assistant, UGC and Rights Management**

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, we want to also work with creative, passionate, positive, and forward thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The **Assistant, UGC and Rights Management** will work full time out of Bogota/Remote and will come with some cool perks as well as ensuring that as an individual you have the proper work/life balance.

**In a Nutshell //**

Work alongside a team to execute client support and contract management for Symphonic’s user-generated content related platforms

**What you will do //**
- Ensure that all client communication queues are kept at levels mandated by Director, UGC & Video (Support, Client Applications, Queues within Rights Platforms).
- Attain and maintain certifications within YouTube.
- Research and resolve rights-related issues, such as user disputes, YouTube ownership conflicts, 3rd party claims, ineligible content mitigation, and trust and safety/fraud/copyright issues.
- Execute quality assurance, auditing, and process improvement initiatives.
- Review, update, and audit content maintained in YouTube’s CMS with a high level of detail, speed, and accuracy.
- Assist with additional YouTube related processes - Manual claims, YouTube artist page / topic page work, etc.

**What you need to have //**
- Expertise with client support platforms (Zendesk/Salesforce etc.) and record/deal management tools (HubSpot etc. )
- One year related experience
- Excellent written and oral communication skills
- Working knowledge and experience with Microsoft Word, Excel and PowerPoint and/or equivalent Google Apps
- Ability to identify weak spots in a process and improve efficiency
- Experience with operational metrics (for example, KPI, OKR, etc.)
- Ability to speak, read and write English fluently

**What will set you apart //**
- Knowledge of YouTube, Facebook/Instagram, TikTok, and experience with content management systems
- Music industry experience
- Rights Management / contract management software experience

**Additional Insights //**
- This role will report to the Director, UGC & Video based in Nashville, TN
- This role will work remotely, based in Colombia

**The Small Print //**

You will mostly work remotely at your own desk, so you can make yourself at home. You will work with a computer (monitor, keyboard, mouse, etc.) and desk phone for a good portion of your day, and you should be able to sit comfortably.

We need you to be able to talk, hear and see well enough to perform all your job tasks. You will need to use your hands and arms to complete work tasks. We may occasionally ask you to lift boxes or materials weighing up to 25lbs. On the rare occasions that you work outside the office, you may be exposed to unpleasant weather. Depending on your role, you may be exposed to night life conditions, including loud music at venues. If you are concerned about any of these requirements or need assistance with any of these, talk to us so we can make a reasonable accommodation for you.