Quality Analyst

hace 4 días


Desde casa, Colombia Tiendamia A tiempo completo

En Tiendamia estamos revolucionando el Ecommerce Cross Border, cumpliendo día a día el sueño de miles de clientes

Para lograrlo nos desafiamos constantemente, con el objetivo de generar experiências increíbles a cada uno de nuestros clientes, que como nos gusta decir, son nuestros verdaderos jefes.

Sabemos que para generar experiências increíbles, lo más importante es tener al mejor equipo, por este motivo, te estamos buscando

**Desafío**:
Asegurar a nuestros clientes una excelente experiência de compra a través del monitoreo de contactos de los diferentes canales establecidos. Auditar el seguimiento de los procesos y el cumplimiento de los objetivos por parte de los agentes y los diferentes equipos que brinden soporte a nuestros clientes.

**Responsabilidades**:

- Auditar resoluciones de caso de todos los canales y mercados con los que trabajamos.
- Elaboración de informes de calidad por agente y por equipo.
- Reportar oportunidades de mejora detectadas de los distintos análisis.
- Elaborar informes de performance.
- Trabajar en la mejora continua de los procesos de soporte en búsqueda de mayor eficiencia y calidad.
- Identificar oportunidades de mejora en la operación.
- Colaborar con el buen clima de trabajo.

**Calificaciones requeridas**:

- Ser estudiante universitario
- Manejo de Excel o Google Sheets
- Experiência en At. al cliente

**Calificaciones valoradas**:

- Manejo de herramientas de análisis de datos
- Conocimientos de indicadores de gestión de Customer Experience


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