Help Desk Specialist
hace 6 días
Recruitment Manager (Hiring for North America (USA & Canada) and LATAM Regions (Costa Rica, Brazil, Colombia, Mexico etc)) Description: This position’s shift is for Sunday and then Wednesday through Saturday, 11 AM COT to 8 PM COT. Responsibilities Deliver prompt, courteous, and efficient customer service, ensuring an exceptional customer experience for every client through phone calls, chats, and email. Responding to tickets in an efficient amount of time and escalating tickets to other IT teams when necessary. Utilize a variety of communications tools and methods to guide users through the troubleshooting process. (i.e. Microsoft Teams, ServiceNow, Cisco WebEx, and Bomgar Remote Client). Prioritizing helpdesk tickets with high priority and urgency. Provide detailed documentation when resolving or escalating tickets to other members of the IT team. Collaborate with other analysts, senior technicians, and management to troubleshoot and resolve complex issues. Analyze and resolve hardware, software and operational issues within our service level agreements. 1 – 3 years of experience in customer service or IT helpdesk experience. Advanced English Proficiency (Level B2-C1). Extensive experience supporting a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 11, Mac OS X, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android, Windows Phone). Preferred Requirements CompTIA A+ or Google IT Support Professional certifications. Familiarization with Service-Now. Familiarization with Cisco WebEx. Familiarization with Bomgar/BeyondTrust Remote Support tool or similar. Seniority level Mid-Senior level Employment type Contract Job function Administrative Industries IT Services and IT Consulting #J-18808-Ljbffr
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Bilingual Help Desk
hace 2 semanas
WorkFromHome, Colombia NeoWork A tiempo completoBilingual Help Desk & Client Support Specialist NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing restaurant-focused operation in the US. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors. The role...
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Remote Bilingual Help Desk
hace 2 semanas
WorkFromHome, Colombia NeoWork A tiempo completoA growing restaurant tech company in Colombia seeks a Bilingual Help Desk & Client Support Specialist to support US clients. In this full-time role, you will onboard restaurant clients to various ordering platforms, provide technical support, and facilitate bilingual communication. Ideal candidates are fluent in English and Spanish, have strong customer...
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Help Desk Technician
hace 2 días
WorkFromHome, Colombia BetterWorld Technology | Managed IT & Cybersecurity A tiempo completoCompany Description BetterWorld Technology specializes in Managed IT Services, Cybersecurity, IT Consulting, and Cloud Services. The company is focused on delivering comprehensive outsourced IT solutions, ensuring technical efficiency and enhanced security for businesses. With a commitment to combining innovative technology with excellent customer...
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Help Desk Team Lead REMOTE
hace 7 días
WorkFromHome, Colombia Quetzalintl A tiempo completoIT Service Delivery Team Lead - Bilingual English/Spanish - Remote in Colombia We are seeking an experienced and highly skilled IT Service Delivery Lead to oversee and optimize our Help Desk operations. The ideal candidate will have a strong background in IT service management, help desk operations, and service delivery best practices. This role will be...
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Remote Level II IT Help Desk Support Technicians
hace 6 días
WorkFromHome, Colombia K2 Staffing, LLC A tiempo completoSummary We work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and...
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Help Desk Specialist
hace 7 días
WorkFromHome, Colombia Pyramid Consulting, Inc A tiempo completoSenior Talent Acquisition Specialist at Pyramid Consulting We are seeking a Support Engineer with 3–5+ years of experience to provide high-quality technical support for internal users of our computer systems, applications, and hardware. The role involves troubleshooting, problem resolution, and collaboration with cross‑functional technical teams to...
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IT Service Desk Specialist
hace 4 días
WorkFromHome, Colombia Jobgether A tiempo completoOverview This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Service Desk Specialist in Latin America . As an IT Service Desk Specialist, you will be at the frontline of supporting end-users and ensuring seamless IT operations for remote teams. Your role will involve troubleshooting hardware, software, and...
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Service Desk Lead
hace 2 días
WorkFromHome, Colombia Softtek A tiempo completoSofttek Bogota, D.C., Capital District, Colombia Service Desk Lead – Practice Specialist Ubicación: Bogotá o ciudades cercanas (modalidad híbrida). Otras ciudades lejanas de Bogotá (+3 horas): modalidad remota. Perfil requerido Experiencia: +2 años liderando operaciones de centros de soporte y transición/lanzamiento de Service Desk Certificaciones:...
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Service Desk Lead
hace 2 días
WorkFromHome, Colombia Softtek A tiempo completoUna empresa de tecnología en Bogotá busca un Service Desk Lead – Practice Specialist con más de 2 años de experiencia en la gestión de centros de soporte. Este rol implica diseñar e implementar soluciones de Contact Center y trabajar con estándares ITIL. Se requiere un nivel de inglés B2+ y habilidades en herramientas de ticketing. La empresa...
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Hybrid On-Site/Remote Help Desk Technician
hace 2 días
WorkFromHome, Colombia BetterWorld Technology | Managed IT & Cybersecurity A tiempo completoA managed IT services company in Bogotá is seeking a Help Desk Technician for a hybrid role. This entry-level position involves providing technical support, troubleshooting issues, repairing computers, and ensuring IT systems function properly. Ideal candidates should have strong communication and customer service skills, with a proficiency in desktop...