Technical Support L3- Bogotá, Colombia

hace 1 mes


Bogotá, Colombia GSB Solutions A tiempo completo

Important Company Requires:

Technical Support L3 .

General Activities
  1. On-site IT support:
    • Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.)
    • Technical support for networks and servers.
  2. IMAC and Break-Fix Support:
    • Installation of devices and software, moving, adding new components, configuration changes, and eventually, removing or decommissioning assets that are no longer needed.
  3. Support In Meeting Rooms:
    • Provide intelligent technical support for devices in conference rooms.

Schedule: Monday to Friday from 8:00 am to 5:00 p.m.

Address: Edificio Torre Banco Falabella, Av. Carrera 19#120-71 Oficina 506 Bogotá Colombia

Type: Office


Mandatory Knowledge & Skills:

  • Experience in managing, installing, and maintaining devices such as laptops, desktops, printers, Android tablets, and mobile devices, as well as supporting Windows and MacOS operating systems.
  • Ability to coordinate with remote and on-site support teams, ensuring service requests and incidents are resolved effectively and quickly.
  • Extensive experience with the Service Now tool (Registration, management, and reporting of incidents).
  • End-user support skills, assertive communication, VIP users’ treatment, and handling stressful situations.
  • Mastery of the English language, desirable (Conversational and written).
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