Customer Success Specialist Farming

hace 5 días


Bogotá, Bogotá D.E., Colombia Doctoralia Mexico A tiempo completo
**Descripción de la empresa**
Somos una healthtech centrada en promover el acceso a la mejor gestión para médicos que quieren llevar sus consultas al siguiente nível y gestores que buscan una solución de gama alta y robusta que pueda manejar la operación de extremo a extremo.
Seguimos creciendo a un ritmo acelerado. Nuestros retos serán cada vez mayores y por eso siempre estamos buscando personas comprometidas que se unan al equipo, en varias áreas.
Buscamos personas que quieran crecer, generando un impacto positivo y que compartan nuestra creencia. La idea de que haciendo clínicas y consultorios más eficientes, podemos construir un mundo en el que todos tengan acceso a una atención sanitaria de calidad.
Nuestro propósito es claro, estamos aquí para revolucionar la salud de nuestra gente, desarrollando la gestión clínica del futuro.
**Descripción del empleo**
- Garantizar fortalecer las relaciones con los especialistas para de esta forma efectuar su retención en la plataforma, mediante estrategias individualizadas
- Fortalecer y desarrollar relaciones efectivas y sostenibles con los especialistas de la plataforma.
- Promover activamente la plataforma, incluyendo los productos y servicios adicionales que ofrecemos a través de la venta cruzada.
- Mantener una comunicación efectiva con los clientes y especialistas para comprender sus necesidades y preocupaciones.
- Capacitación a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamada y Videollamada.
- Negociar términos y condiciones con los especialistas para asegurar su permanencia en la plataforma y maximizar la satisfacción del cliente.
**Requisitos**
- 2 años de experiência como Farmer
- 2 años de experiência en Servicio al Cliente
- Capacidad para negociar y resolver conflictos de manera efectiva
- Capacidad para trabajar de manera autónoma y en equipo.
- Manejo de CRM
- Uso y conocimiento de Excel/Sheets
**Información adicional**
Ofrecemos:
- Salario base 2.500.000
- Prestaciones de Ley + Superiores
- Día de cumpleaños compensatorio
- Trabajo en modalidad híbrida. Oficinas en Bogotá.
- Bonos de alimentación People Pass
- Medicina pre-pagada
- Plan de opciones sobre acciones
- Beneficio de educación para idioma inglés
- Plataforma Vinco para Educación Continua

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