Customer Success Engineer

Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike. About the Position We are looking for an Implementation Engineer to join our global Customer Success team based in Madrid. This person will play a key role in onboarding new clients, supporting them in achieving their initial desired value from the Optibus platform. Operating within a global but alongside regionally-focused Implementation Engineers, Customer Success Managers and Project Managers, the Implementation Engineer will report to the local Head of Implementation, ensuring our local portfolio of clients is reaching the initial value they seek and training them on the Optibus suite of products. Responsibilities Relationship Building: Act as a trusted advisor regarding the use of Optibus products, building strong relationships with clients, users, and internal decision makers to ensure clients are happy and thriving. Client Mapping: Understand and manage clients' organisational structures to ensure mutual goals are achieved on time and risks are mitigated and addressed. Project Management: Work alongside the PMO to ensure the implementation cycle is followed in a timely and effective manner, adhering to project scope and other onboarding requirements. Voice of the Customer: Serve as an “ambassador” for Optibus within client organisations and vice versa, collecting and analysing feedback to incorporate into strategic insights and managing internal escalations with technical counterparts. Preference Gathering and Configuration: Work closely with clients and internal teams, including Project Managers, R&D, Product and Solutions Architects, to define clients' requirements and translate those into platform configurations. Requirements Submit your CV in English for consideration. Proven experience and measurable success in client‑facing roles within SaaS (ideally vertical), with either B2B or B2G experience. Proven track record of building strong relationships within a client portfolio with both technical and non‑technical teams. Experience managing time‑based projects and strong prioritisation skills. Outstanding verbal and written communication skills in English and Spanish (German, Portuguese, or Italian languages are very desirable). Proven experience of adaptability in fast‑paced start‑up/scale‑up environments. (Nice to have) Experience in transit, public transportation, CAD/AVL, and/or ITS. Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process. Interview Process Initial screening with Talent Acquisition team Manager Interview with Team Lead CS Leader Interview with Head of Implementation Panel Presentation with Team Lead, Head of Implementation, and Global Director of Implementation #J-18808-Ljbffr