Sales and Customer Service Manager

Franco Racquet Sports is one of the fastest growing sports companies in Texas. We are a small company, but are positioned to be one of the largest tennis and pickleball service providers in Texas and the United States.

As we continue to grow our programs and service offerings and refine our customer experience, our goal remains steadfast: Improve the quality of life of families through racquet sports and technology. We have a remote, small and diverse administrative team with opportunity to learn and to grow for the best performers.

If you like sports, are interested in being part of a startup, like to work hard and to play an important role in growing a business, we are probably a good fit for you.

**Territory Business Manager**

**Job Description**

As a Territory Business Manager at Franco Racquet Sports, you will play an integral role in our growth and expansion within your designated territory. This role requires a blend of skills in sales, operations, and customer service. You will own end-to-end responsibilities of managing and growing the territory, providing a seamless customer experience, ensuring operational excellence, and liaising with our coaches and city partners.

Key Responsibilities

• Develop and execute strategic plans to grow our presence and student enrollment in your designated territory, working closely with our coaches and city partners.
• Oversee all aspects of customer relations in the territory, ensuring a high level of customer satisfaction and providing exceptional service.
• Be responsible for the entire sales process within your territory - from lead generation and prospecting to closing deals.
• Work closely with the operations team to ensure the smooth functioning of the facilities within your territory.
• Regularly review and analyze the performance of the territory, making necessary adjustments to strategies as required.
• Collaborate with the onboarding team to facilitate a smooth transition for new associates.
• Drive marketing initiatives within your territory to enhance visibility and grow our customer base.

Work Hours: Monday to Thursday, 10 AM to 7 PM, Friday 8AM to 5:30PM

This is an exciting opportunity to join a dynamic and growing organization. As a Territory Business Manager, you will play a key role in our growth and success, making a significant impact on our business and customers. We look forward to welcoming a committed, energetic, and driven individual to our team.Professional Experience Requirements:Bachelor’s degree in Business, Marketing, or related field.

Proven experience in sales and customer service, preferably within a similar industry.

Strong communication and interpersonal skills, with a proficiency in English.

Experience with managing territories, client relationships, and delivering an excellent customer service experience.

Self-motivated, with the ability to work independently and make strategic decisions.

Proficient in using CRM systems and other sales-related software.

Excellent problem-solving skills, with a customer-focused approach.

**Pay Range**: COP $3.700.000 to $4.500.000 Monthly + Bonus of $1.000.000 to $1.500.000 per quarter. Depending on experience. Bonus is depending on results. (This is the net amount, we won't pay social security or pension)

**To be ready for this position you should have**

• Strong verbal and written communication skills in English, at a Native or C1 level
• Have 2+ years of professional experience in a similar position or in a related field
• Have your own computer and strong internet connection

**Duties and responsibilities**

• Lead the consumer selling in every city that we operate
• Offer assistance and responding to queries about services
• Provide recommendations according to customer needs and preferences
• Documents sales by updating customer records
• Stays up to date with sales trends for better service and achievement of sales
• Gather insights and communicates with management of potential service opportunities, client problems or general important alerts
• Provide excellent customer service
• Speak with instructors regularly to understand inventory availability and enforce updated schedules
• Gather insights and understanding of leads geographical area and makes supply suggestions based on demand trends
• Understand lack of inventory and communicates forecasted lack of inventory

**Other Information**

Location: Colombia - Home office - Work is remote with possible 4-15 days office face to face meetings every quarter.

Type of contract: Freelance (But for an indefinite amount of time)

**Benefits**

• 2 Weeks Paid Vacation per Year

Pay: $4,000,000 - $5,000,000 per month

Ability to commute/relocate

• Bogotá, Distrito Capital, Cundinamarca: Reliably commute or planning to relocate before starting work (required)

Application Question(s)

• Ability to work up to 7:30 or 8PM most Monday through Thursdays.
• Do you speak Advanced English (B2 or higher)?
• Do you have at least 1 Year