Manager, Payroll Operations

Purpose Responsible for leading and managing a team of Payroll Analysts in completing activities related to the payroll processes. This role acts as an escalation point in processing ROE Data, resolving inquiries through the Case Management system, employee claims, leave data discrepancies/errors, and ensures all activities are complete in accordance with the Bank’s policies and procedures, and standard regulations. Accountabilities Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provides day-to-day guidance to Payroll Analysts on the proper usage of the case management systems to drive accurate, effective and efficient responses to inquiries from internal and external partners regarding Time & Payroll policies and procedures. Leads and manages the team of Payroll Analysts in assisting with activities related to the payroll and time processes. Facilitates the completion of the Record of Employments (ROE’s) on a bi-weekly or as needed basis. Facilitates the investigation of time/leave data discrepancies/errors, resolves errors as required. Holds self and team accountable for ensuring the accurate administration, remittance and reporting of payroll related activities in compliance with relevant employment standards and legislations. Provides leadership, guidance, and prioritization for all activities. Provides expertise on matters related to payroll and time, resolves escalated medium risk inquiries or concerns. Seeks opportunities to improve/enhance payroll processes and delivery, provides insights and recommending solutions to Sr. Manager, Payroll. Assists with managing the bi-weekly payroll process using the SAP Payroll System on an as needed basis. Completes month-end and year-end closings and respective summary reporting on an as needed basis. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team. Reporting Relationships Primary Manager: Sr. Manager, Payroll. Direct Reports: Payroll Analyst. Dimensions Manages 3 to 6 direct reports. Assists with the accurate and timely processing of payroll and time related activities. Manages support of HR Systems including: WorkForce System, Case Management Systems, SAP Payroll, SAP SuccessFactors. Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedules (EST). Significant volume of transactions. Services a global community and responds within SLAs timeframe. Ensures activities are in compliance with relevant employment standards and legislations. Education / Experience 2 to 5 years of prior experience in a supervisory or leadership role. Post-secondary degree in Business or Human Resources or pursuing education in a related field. Prior customer service is an asset. Knowledge of HR foundations. Deep understanding of Bank policies and procedures. Strong knowledge of organizational structure and complexity. People leadership skills including mentoring and training. Strong verbal & written communication skills (English/Spanish) - Required. Proven teamwork capabilities; strong relationship management and interpersonal skills. Strong planning and organizational skills. Strong and very solid analytical skills, problem solving, critical thinking, and detailed oriented. Advanced knowledge of Excel and proficient knowledge of Power Point, and Word. Ability to deal with conflict resolution and different personalities. Attentive to details and deadlines; ability to manage multiple initiatives. Must exhibit good judgment and authority, along with skills to provide solutions and expertise. Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically. Location(s) Colombia: Bogota Company Description Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. Application Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr