Client Success Manager

The Role We’re looking for a Client Success Manager who will be the primary face of Forward Push to our clients. In this role, you’ll own client relationships end-to-end, ensuring clear communication, strong alignment, and a consistently high-quality experience. You’ll help clients understand what we’re doing, why we’re doing it, and how it’s working, while coordinating closely with internal teams to make sure execution matches expectations. This role is critical to client retention, satisfaction, and removing leadership from day-to-day client management. Key Responsibilities Serve as the primary point of contact for all matters related to assigned client accounts Build and maintain strong, long-term client relationships through consistent communication Lead client onboarding sessions and monthly review calls Clearly communicate digital marketing strategies, performance, and results in a way that resonates with law firm clients Proactively manage client expectations, address concerns, and elevate issues when appropriate Balance and prioritize client requests while ensuring alignment with agreed scope and growth program goals Collaborate with internal teams to ensure timely and successful delivery of campaigns, projects, and reports Translate client discussions and approvals into clear internal action items Support account-related tasks such as reporting, research, documentation, and data entry Participate in internal initiatives that support retention, expansion, and overall agency growth This Role Is for You If… You enjoy owning client relationships and being trusted to manage them independently You’re confident explaining marketing strategy and results to non-technical audiences You’re proactive, organized, and comfortable managing multiple accounts You can balance client needs with internal priorities and scope boundaries You thrive in a remote, fast-paced, and collaborative environment Qualifications & Requirements At least 3 years of experience as a Client Success Manager in a digital marketing agency Experience working with law firm clients is a plus Solid understanding of digital marketing strategies, including SEO, PPC, Content marketing, and Social Media Marketing) Proven ability to clearly and concisely communicate marketing strategies and campaign results Experience with tools such as Search Atlas, SEMrush, and/or Ahrefs is a plus Proficiency in Google Analytics and Google Search Console Ability to create and present GPT prompts Familiarity with GoHighLevel (GHL) is a plus Excellent English written and verbal communication skills with strong attention to detail Highly organized, with the ability to manage multiple clients and priorities efficiently Creative problem-solving mindset and comfort generating ideas to address client needs Self-starter who works independently with minimal supervision Why Join Forward Push Fully remote team Supportive, growth-oriented environment Opportunity to make a visible impact Career development support A team that values collaboration, creativity, and results How to Apply To apply, send us an email and include: Your resume A 3–5 minute Loom video covering: Your relevant experience handling clients How you approach client communication and ownership An example of managing client expectations successfully #J-18808-Ljbffr