Sales Quality Analyst
hace 4 semanas
Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiencia única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago para pequeñas y medianas empresas. Nuestro primer producto es un datáfono móvil que le permite a nuestros clientes recibir pagos con tarjetas de crédito y débito con ayuda de una aplicación:
El rol
Buscamos profesional o estudiante de últimos semestres, para unirse a nuestro equipo de Quality Sales, quien apoye la evaluación de procesos internos y en la mejora de la calidad del servicio al cliente tanto interno como externo, contribuyendo a la prevención de fraudes.
Deberás
- Desarrollar auditorías, monitoreos y controles, con el fin de mejorar procesos y poder prestar el mejor servicio de la industria.
- Proponer mejoras de los procesos ya existentes a nivel comercial.
- Contribuir con el desarrollo sostenible del flujo de venta perfecta.
- Analizar datos para identificar tendencias y procesos de mejora.
- Realizar visitas de auditoría a comercios vinculados con Bold a nivel nacional.
- Efectuar validaciones y seguimientos de malas prácticas que se puedan identificar a nivel interno para mitigar riesgos.
- Llevar a cabo capacitaciones y herramientas innovadoras para el fortalecimiento de conceptos en el área comercial.
- Mantener actualizada la documentación del sistema de gestión de calidad (materias primas, producto elaborado, producto terminado), para garantizar el cumplimiento de los requisitos.
Beneficios
- Póliza de salud para ti
- Acciones de la compañía de etapa temprana con alto potencial de retorno
- Contrato a término indefinido
- Salario competitivo
- Trabajo remoto de tiempo completo (con disponibilidad de viajar esporádicamente)
- Cultura de aprendizaje y crecimiento
- Tecnologías y procesos de clase mundial
- Días libres adicionales a las vacaciones
- Fondo de empleados
- Bono para salud visual
Requisitos
- Profesional o estudiante de últimos semestres en áreas comerciales, mercadeo, administrativas, ingenierías o afines.
- Experiencia de 1 año o más en documentación de procesos, revisión de informes, seguimiento de procedimientos de calidad, procesos de ventas.
- Experiencia demostrable en cargos o proyectos comerciales y/o de servicio al cliente.
- Manejo de herramientas de office/ Gsuite intermedio - avanzado.
- Adaptabilidad al cambio.
- Disponibilidad para viajar esporádicamente.
- Conocimiento en fraude interno (deseable).
- Conocimiento en AWS (deseable).
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