Customer Experience Representative
hace 2 semanas
We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe (Cyprus, Georgia and Ukraine). Our product: A trailblazer in the clip marketplace delivering authentic content from studios to consumers worldwide. We’re looking for a Customer Experience Representative from Colombia. You will be the primary contact for our Customers and Creators. You will handle incoming calls, chats and emails while navigating multiple systems. As the front line, you will actively contribute to site improvement by promptly reporting bugs and other issues to the team as needed. RESPONSIBILITIES Responding to incoming calls, chats, and emails from Customers and Creators in a timely and professional manner. Provide assistance with billing inquiries, technical support, and website navigation. Effectively troubleshoot and resolve issues, escalating cases when necessary. Review creator applications to validate the information provided, and providing additional assistance or clarification when necessary. Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions for potential fraudulent activity. Acting as a liaison between customers/creators and internal departments to facilitate effective communication and problem-solving, providing detailed and accurate information. Stay up-to-date with product knowledge and company policies to provide accurate information and support to our Customers and Creators. REQUIREMENTS You have a strong passion for helping people and delivering exceptional customer service. Proficiency with computers and web browsers, with the ability to multiple across multiple systems. Strong problem-solving skills and the ability to independently identify and resolve issues. Attention to detail when identifying and reporting bugs, providing accurate and comprehensive information. Fluent in written and spoken English. Conversational French, Spanish or German is an asset. WE OFFER: Fair bonus system Paid vacation and sick leaves days Leading company in its field on the market (worldwide) Learning and sport program Full remote work from home Cool & friendly team #J-18808-Ljbffr
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Customer Service Representative
hace 2 días
WorkFromHome, Colombia OperationsArmy A tiempo completoCustomer Service Representative (Colombia) (Remote) Job Openings Customer Service Representative (Colombia) (Remote) About the job Customer Service Representative (Colombia) (Remote) Fully Remote Customer Service Representative (Self-Serve SaaS)(Weekend + Weekday Schedule) Are you passionate about helping users succeed with innovative software? Join us on...
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Customer Service Representative
hace 6 días
WorkFromHome, Colombia Bionic Talent A tiempo completoCustomer Service Representative - 1028 - Colombia Join to apply for the Customer Service Representative - 1028 - Colombia role at Bionic Talent. 5 days ago Be among the first 25 applicants About the client: Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent...
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Customer Support Representative
hace 2 días
WorkFromHome, Colombia Owner.com A tiempo completoJoin to apply for the Customer Support Representative role at Owner.com As a Customer Support Representative you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white‑glove experience for our valued customers. We are specifically...
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Remote Global Customer Experience Specialist
hace 2 semanas
WorkFromHome, Colombia Centro.team A tiempo completoA leading eCommerce company is seeking a Customer Experience Representative based in Colombia. This role involves being the primary contact for customers and creators, handling calls, chats, and emails while navigating various systems. The successful candidate will be passionate about customer service, demonstrate strong problem-solving skills, and be fluent...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia SAENZ-GARCIA LAW, PLLC A tiempo completoCustomer Service Representative - Remote Saenz-Garcia Law, PLLC is a dynamic and growing law firm based in the Dallas-Fort Worth metroplex, dedicated to serving the Hispanic community. As a team committed to excellence and innovation, we are seeking a Customer Service Representative to contribute to our firm’s success. The ideal candidate will be...
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Customer Experience Representative
hace 2 días
WorkFromHome, Colombia Verse Medical, Inc. A tiempo completoOur Mission: Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We’re a well‑funded...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Wegochem Europe B.V. A tiempo completoCustomer Service Representative - Colombia Job Title: Customer Service Representative - Colombia Job ID: • Remote: Yes • Location: CO Remote Other Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end‑use manufacturers across...
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WorkFromHome, Colombia Romexterra Construction - Fire & Water Restoration Services A tiempo completoDispatcher / Customer Service Representative (Remote – Colombia) Join to apply for the Dispatcher / Customer Service Representative (Remote – Colombia) role at Romexterra Construction - Fire & Water Restoration Services U.S.-Based Fire & Water Restoration Company Remote | Full-Time $5.00 – $8.00 USD per hour (DOE) Work with a U.S. company from Colombia...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Opus A tiempo completoOverview Job Title: Customer Service Representative — Bogota About the job We are seeking a Customer Service Representative (CSR) to join our team. The CSR will respond to customer inquiries through phone and email, follow up with prospects who have received quotes, and triage customer requests to the right person. Responsibilities Respond to customer...
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Customer Service Representative
hace 1 semana
WorkFromHome, Colombia Scale Up Recruiting Partners A tiempo completoCustomer Service Representative (Outbound call focused) - LATAM Join to apply for the Customer Service Representative (Outbound call focused) - LATAM role at Scale Up Recruiting Partners Location: Remote – EST schedule Schedule: Full-time, Monday–Friday, 8:30 AM–5:00 PM (EST) Type: Independent Contractor Role Overview We’re looking for a friendly,...
