Tech Support Team Lead
hace 2 semanas
The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world‑class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success. You will join an international team of first‑class professionals who are passionate about creating products that improve the quality of medical services. Responsibilities Build and manage a technical support team to assist doctors with our plugin via various channels (on‑site support window, Zendesk, etc.) Provide service level management procedures Create and manage ticket flow, document common issues for product improvement Analyze user feedback for plugin enhancements and new feature development with the product team Create and update product FAQs/Guides for end users Become an EMR/EHR liaison: stay informed on technical nuances and updates of assigned EMR/EHR systems and communicate changes to the team Develop onboarding programs and demo videos for each new significant feature that our product has implemented Collaborate with the development team to improve plugin functionality for specific EMR systems Requirements English proficiency at native or C1+ level Ability to work in US time zone (US, Canada, Mexico, or Latin America) 3+ years in tech support, with at least 1 year in a leadership role Experience with Chrome plugins or willingness to learn Familiarity with B2B products is a plus Proficiency in Zendesk Management skills and the ability to build processes, understanding how to manage them and how to collect feedback from business customers Ability to thrive in a fast‑paced environment and make quick decisions Preferred Qualifications Familiarity with microservices architecture and B2B products Familiarity with ITSM approach Benefits Competitive salary Opportunity to work on a product with significant social impact Join a flagship product team experiencing rapid growth Remote #J-18808-Ljbffr
-
Remote Health-Tech Support Lead for Doctor Plugin
hace 2 semanas
WorkFromHome, Colombia Kimberly-Clark A tiempo completoA leading healthcare support company is seeking a Support Team Lead - Health-Tech to build and manage a technical support team assisting doctors via a flagship Chrome plugin. This role requires strong English proficiency, management skills, and 3+ years in tech support. Responsibilities include analyzing user feedback to enhance the product and collaborating...
-
Tier II Technical Support Team Lead
hace 4 días
WorkFromHome, Colombia Owner.com A tiempo completoWe're looking for a strategic, technically strong, and people-focused Tier II Support Team Lead to help scale and elevate our growing Tier II team. If you love solving complex problems, developing others, improving systems, and driving operational excellence, this role is for you. The Tier II Support Team Lead will guide a small but high-impact team...
-
Remote TypeScript Tech Lead
hace 1 semana
WorkFromHome, Colombia BairesDev A tiempo completoA leading tech firm is seeking a TypeScript Tech Lead to guide project technical direction and manage a team of developers. The ideal candidate will have over 7 years of TypeScript experience and a strong background in Agile methodologies. Responsibilities include overseeing the development lifecycle, ensuring best practices, and fostering continuous...
-
Backend Tech Lead
hace 1 semana
WorkFromHome, Colombia DEUNA A tiempo completoBackend Tech Lead at DEUNA DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment...
-
Prospect Assistant Team Lead
hace 4 días
WorkFromHome, Colombia Third Way Health A tiempo completoWho we are: Third Way Health ( helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology...
-
Junior Support Specialist
hace 1 semana
WorkFromHome, Colombia Lean Tech A tiempo completoWe are excited to invite you to apply for the Junior Support Specialist position at Lean Tech , a rapidly expanding organization based in Medellín, Colombia. Our company is at the forefront of software development and IT services, supporting entertainment, financial, and logistics sectors across Latin America and the United States. Position Title Support...
-
Remote Tier II Support Team Lead: Growth
hace 2 semanas
WorkFromHome, Colombia Owner.com, Inc. A tiempo completoA digital support solutions company is seeking a Tier II Support Team Lead to guide a high-impact team in solving complex technical issues and elevating support performance. This remote role is ideal for someone with robust technical troubleshooting skills and a passion for coaching others. Responsibilities include coaching specialists, improving service...
-
Tech Lead/PM AEM
hace 2 semanas
WorkFromHome, Colombia Plexus Tech A tiempo completoUna empresa tecnológica busca un Tech Lead/PM para Adobe Experience Manager para unirse a su equipo en la gestión de contenidos. Las funciones incluyen la planificación de proyectos y la supervisión de equipos tanto internos como externos. Se valoran habilidades de liderazgo y experiencia en desarrollo web, especialmente en AEM y React. La compañía...
-
Otolaryngology Revenue Team Lead
hace 5 días
WorkFromHome, Colombia The Auctus Group A tiempo completoWho We Are At The Auctus Group, our mission is simple: to allow our providers to practice with peace of mind. We do that by delivering revenue cycle support with an infectious level of customer service and care—for both our clients and our people. We’re a people‑first, culture‑driven organization that believes great work starts with a great...
-
Team Lead
hace 2 semanas
WorkFromHome, Colombia GoMaterials A tiempo completoTeam Lead - Sales Development – GoMaterials GoMaterials is one of Canada’s fastest‑growing companies, recognized by Deloitte, the Globe & Mail, and the Lazaridis Scaleup Program. We’re revolutionizing how landscape contractors source plant and hardscape materials through a B2B marketplace that simplifies procurement in a traditionally outdated...