Medical Appointment Setter

hace 3 días


Medellín, Colombia SOLVO S.A.S A tiempo completo

Scheduler Especialista en Programación de Pacientes Ubicación: Medellín, ColombiaHorario: Lunes a viernes | 10:00 a.m. 7:00 p.m. (hora Colombia)Tipo de contrato: A término indefinido Descripción Buscamos un(a) Scheduler con experiencia en la industria del healthcare o en funciones similares de programación de pacientes. La persona seleccionada será responsable de coordinar citas y procedimientos, garantizando operaciones eficientes y una experiencia positiva para cada paciente. Responsabilidades Programar, reprogramar y cancelar citas de pacientes. Confirmar citas y coordinar seguimientos o referencias médicas. Proporcionar instrucciones claras a los pacientes para exámenes y procedimientos. Verificar y actualizar información en sistemas internos con precisión. Generar reportes para apoyar la toma de decisiones. Atender llamadas telefónicas y responder mensajes de manera profesional. Colaborar con otros departamentos para resolver discrepancias de datos. Gestionar y archivar documentos relacionados con la programación. Brindar una experiencia de servicio excepcional en cada interacción con los pacientes. Requisitos Experiencia mínima de 1 año como Scheduler o en la industria del healthcare. Nivel de inglés avanzado C1 (hablado, escrito y comprensión). Dominio del español es preferido. Habilidades de comunicación efectiva y atención al detalle. Capacidad para trabajar bajo presión y manejar múltiples tareas. Manejo de software de programación, sistemas de gestión y herramientas de oficina. Actitud proactiva, organizada y orientada al servicio. Beneficios Oportunidades de crecimiento profesional. Ambiente laboral colaborativo y positivo. #J-18808-Ljbffr


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