Passenger Platform Business Analyst

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. From day one, you'll be part of a collaborative, global culture where your work directly influences DiDi’s strategy and growth. As a key member of the Passenger Operations Team, you’ll have the unique opportunity to enhance the passenger experience across all Spanish-speaking Latin American (SSL) countries. In this role, you will lead and collaborate in helping the team make data-driven decisions through the creation of dashboards, improving the way we track data, and completing data analysis. In this role, you'll be... Design and develop scalable dashboards and queries to extract, transform, and load datasets from various internal and external data sources for analysis. Lead dashboard creation and maintenance using internal tools, providing self-service data access and monitoring key performance indicators (KPIs) across different business units. Collaborate closely with the Passenger Operations teams to define measurement methodologies, analyze A/B test results, and provide actionable data-driven recommendations to optimize features and campaigns. Develop and present recurring reports (weekly, monthly) that synthesize complex analytical findings into clear, concise, and compelling narratives for both technical and non-technical stakeholders. Leverage statistical analysis to identify trends, outliers, and root causes of business performance fluctuations, ensuring the integrity and accuracy of all reported data. Understand data needs for the team and communicate if there is anything that is lacking or needs to be changed. We're eager to be in touch because you have... Required: Educational Background in data science, engineering, mathematics, or other analytically-focused academic background. All backgrounds are welcome if you see yourself as suitable in a highly analytic environment. 2+ years of experience in data, analytics, or another role with extensive data experience. Expertise in data management and data analysis, including strong SQL skills and knowledge about Python, R, and similar tools. Fluency in English and Spanish, with strong communication skills for both technical and business audiences. Strong ownership mentality, proactive mindset, and problem-solving skills in ambiguous environments. Previous professional experience in data roles is preferred. Curiosity and willingness to learn and grow. You'll love working at DiDi because… We create user value: We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven: We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win-win Collaboration: Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity: Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth: We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion: Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. We are committed to building inclusive and diverse teams At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer. Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. #J-18808-Ljbffr