NICE - Tier 2 Support Engineer Pipeline
hace 3 días
Sutherland is seeking a highly skilled and experienced professional to work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues. The ideal candidate will maintain high customer satisfaction throughout the entire problem resolution process, conduct thorough and detailed troubleshooting, and participate in knowledge transfer activities as required. Job Description Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities as required Work in accordance with NICE support process, procedures, contractual SLA’s Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff Qualifications Advanced English Level (B2 or higher) Minimum 2 years experience supporting large, global, complex enterprise software clients Bachelor's degree in Computer Science, Software Engineering or similar technical discipline Minimum 2 years experience working mainly on Server issues Network troubleshooting skills (working with different tools) Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc Ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication Minimum 2 years’ experience in customer support serving global customers Must be available to work during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations Excellent verbal and written communication skills Additional Information This role works under a Hybrid Model (2 days On-site, 3 days at home) Our facilities are located in Sutherland - Torre Krystal, Bogota. We are an equal opportunities employer and welcome applications from all qualified candidates. #J-18808-Ljbffr
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NICE - Tier 2 Support Engineer Pipeline
hace 5 días
WorkFromHome, Colombia Sutherland Global A tiempo completoCompany Description: About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence....
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NICE - Tier 2 Support Engineer Pipeline
hace 3 días
WorkFromHome, Colombia Sutherland A tiempo completoCompany Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....
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MLOps Support Engineer
hace 3 días
WorkFromHome, Colombia CloudFactory Limited A tiempo completoAbout the role: The MLOps Support Engineer is an operations-first role, focused on ensuring AI/ML systems remain stable, observable, and supportable in production environments. This is not a data science or feature development role. The primary objective is to maintain continuous performance of ML models and associated pipelines with minimal disruption to...
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Senior Cloud Site Reliability Engineer
hace 6 días
WorkFromHome, Colombia NICE A tiempo completoAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. At NiCE, we don’t limit our challenges. We challenge our...
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Help Desk II/Tier 2 IT Support Specialist
hace 1 semana
WorkFromHome, Colombia Zipdev A tiempo completoWe are looking for a Help Desk II / Tier 2 IT Support Specialist to provide reliable, process-driven technical support across Tier 1–2 requests. This role is ideal for someone who thrives in structured environments, takes ownership of their work, and delivers a high-quality customer support experience while troubleshooting, documenting, and escalating...
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Customer Experience Specialist – Tier 2
hace 3 días
WorkFromHome, Colombia Emma of Torre.ai A tiempo completoI’m helping Silhouette MD find a top candidate to join their team full-time for the role of Customer Experience Specialist – Tier 2 . You’ll elevate customer experience and guide a distributed team in delivering lasting health solutions. Compensation: USD 1K - 2K/month + Bonuses (up to 20% of base compensation) Location: Remote: Colombia Mission of...
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Tier 1 Tech Support Engineer — Bogota
hace 6 días
WorkFromHome, Colombia GlobalLogic A tiempo completoA leading technology solutions provider is seeking a Tier 1 Technical Support Engineer in Bogotá, Colombia. The candidate will be responsible for providing integration and support for assigned product areas, diagnosing and troubleshooting complex system issues. Requires expertise in IP networking, TCP/IP, and hands-on experience with Linux. This position...
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Tier 3 IT Support Engineer
hace 2 semanas
WorkFromHome, Colombia Nearshore Business Solutions A tiempo completoAbout the job Tier 3 IT Support Engineer - Microsoft Expert Position:Full-time Location:Remote(LATAM) Contract:Contractor Role Overview WerelookingforaTier3ITSupportEngineer wholivesandbreathesMicrosofttechnologies.ThisrolegoesbeyondticketresolutionyoullownthemostcomplexMicrosoft365,Intune,andAzurechallenges
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Senior Data Support Engineer
hace 1 semana
WorkFromHome, Colombia N-iX A tiempo completoMiddle/Senior Data Support Engineer – N-iX N-iX is looking for a passionate, skilled and motivated Middle/Senior Data Support Engineer to join the team. Our customer is the leading school transportation solutions provider in North America, completing 5 million student journeys daily and serving 1,100 school district contracts. N-iX collaborates on...
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NICE - Actimize Support Engineer
hace 3 días
WorkFromHome, Colombia Sutherland A tiempo completoTechnical Support Engineer – Remote (Healthcare IT) Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an...
