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NICE - Actimize Support Engineer
hace 3 semanas
Technical Support Engineer – Remote (Healthcare IT) Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer.
We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description
Review and investigate issues raised by client and provide accurate guidance based on current documentation. Understand client software configuration and customizations in Java, JavaScript, SQL, XML to provide the right support. Be able to install, configure and customize solutions by following implementation guides and manuals. Reproduce client environment data, configuration and setup in order to investigate possible issues.
Provide information by collecting, analyzing, and summarizing development and service issues. Utilize software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. Collaborate and add value through participation in peer case reviews, providing comments and suggestions. Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution.
Assist with customer request assistance via many channels including phone, email, and various web contact methods (chat, e-Services). Document all customer interactions in CRM tool in accordance with SLA.
Qualifications
Excellent verbal and written communication skills in English. Bachelor's degree in computer science (or equivalent). At least 2 years in technical support facing customers and resolving issues. Fast learner with ability to educate self on relevant technologies. 2 years of experience with application development using object oriented programming and Java.
Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.). Integration experience with desktop enterprise software applications. Knowledge of Linux and Microsoft Server. Knowledge of XML, HTML, PERL.
Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
