NICE - Actimize Support Engineer
hace 2 semanas
Technical Support Engineer – Remote (Healthcare IT) Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description Review and investigate issues raised by client and provide accurate guidance based on current documentation. Understand client software configuration and customizations in Java, JavaScript, SQL, XML to provide the right support. Be able to install, configure and customize solutions by following implementation guides and manuals. Reproduce client environment data, configuration and setup in order to investigate possible issues. Provide information by collecting, analyzing, and summarizing development and service issues. Utilize software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. Collaborate and add value through participation in peer case reviews, providing comments and suggestions. Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution. Assist with customer request assistance via many channels including phone, email, and various web contact methods (chat, e-Services). Document all customer interactions in CRM tool in accordance with SLA. Qualifications Excellent verbal and written communication skills in English. Bachelor's degree in computer science (or equivalent). At least 2 years in technical support facing customers and resolving issues. Fast learner with ability to educate self on relevant technologies. 2 years of experience with application development using object oriented programming and Java. Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.). Integration experience with desktop enterprise software applications. Knowledge of Linux and Microsoft Server. Knowledge of XML, HTML, PERL. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia NICE A tiempo completoOverview At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Technical Support Engineer, CX Hybrid model (2 days...
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Technical Support Engineer
hace 6 días
WorkFromHome, Colombia NiCE A tiempo completoAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Technical Support Engineer, CX Medellin, ColombiaHybrid...
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Senior Cloud Site Reliability Engineer
hace 3 días
WorkFromHome, Colombia NICE A tiempo completoAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Hybrid model (2 days per week at the office) Livevox is...
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NICE - Tier 2 Support Engineer Pipeline
hace 2 semanas
WorkFromHome, Colombia Sutherland A tiempo completoSutherland is seeking a highly skilled and experienced professional to work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues. The ideal candidate will maintain high customer satisfaction throughout the entire problem resolution process, conduct thorough and detailed troubleshooting, and...
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NICE - Technical Account Manager
hace 4 días
WorkFromHome, Colombia Sutherland A tiempo completoCompany Description We areOne Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work...
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NICE - Tier 2 Support Engineer Pipeline
hace 2 semanas
WorkFromHome, Colombia Sutherland A tiempo completoCompany Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....
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NICE - Tier 2 Support Engineer Pipeline
hace 2 semanas
WorkFromHome, Colombia Sutherland Global A tiempo completoCompany Description: About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence....
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Technical Account Manager
hace 2 semanas
WorkFromHome, Colombia Sutherland A tiempo completoCompany Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...
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Senior Cloud SRE – Hybrid, Automation
hace 3 días
WorkFromHome, Colombia NICE A tiempo completoA dynamic technology company in Colombia seeks a Senior Site Reliability Engineer to support and improve their platform. The role involves troubleshooting, building solutions, and ensuring service reliability. Candidates should have extensive experience with Linux, cloud infrastructure, and automation tools. A hybrid work model is offered, with flexibility...
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Strategic Technical Account Manager | Hybrid
hace 6 días
WorkFromHome, Colombia Sutherland A tiempo completoA global technology company in Bogotá is looking for a Support Technical Account Manager who will serve as a key advisor to clients using NICE Actimize solutions. Responsibilities include ensuring service excellence, managing escalations, and driving communication with technical teams. Candidates must have over 5 years in a technical service role, strong...
