Trilingual Client Care Analyst
hace 6 días
Job Description Manage activities, requests for support and information, and operational issues for Visa’s clients and processors in a 24x7 support model. Manage client inquiries using case management tools, email, live chat, call support service. Efficiently manage several case types such as but not limited to New, Pending, Follow-ups & Email activities. Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies. Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points. Provide expanded support to drive improved learning through training sessions and mentoring new hires and peers. Participate in periodical meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications Bachelor's degree with 3-5 years’ work experience in the payment industry field, BPO or Banking. Strong communication skills to inform and engage clients, with a focus on client satisfaction. Proficient in verbal, written, and interpersonal communication (English, Spanish. Portuguese is a plus). Knowledgeable in AI, co-pilot technologies, knowledge management, and industry practices for efficiency. Excellent time management, organization, and planning skills. Self-motivated team player capable of prioritizing and multitasking under deadlines. Skilled in setting priorities, influencing others, and managing customer expectations. Experienced in customer relationship management. Possess a thorough understanding of the Visa Payment system or a comparable payment flow. Extensive experience with case management tools, live chat, and voice support. Good technical and troubleshooting skills using Windows and Mainframe. Flexibility in work schedule for 24x7 support operations. Preferred Qualifications Expert understanding of payment industry terms and standards like BID, BINS, Treasury, Authorization, Clearing and Settlement. Good understanding of new payment methods and understanding like Visa Secure, 3DS, Tokenization and mobile payment. Understanding and experience in Visa Tools like VOL, VROL, CORE&CONFIG, Client Profile, Edit Package is an advantage. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr
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Finance Planning Analyst
hace 2 semanas
WorkFromHome, Colombia Edgewell Personal Care A tiempo completoJoin to apply for the Finance Planning Analyst role at Edgewell Personal Care . Edgewell is a global community of 6,800 visionaries, doers, and makers, serving people in more than 50 countries through 25 personal‑care brands. We prioritize people and foster an inclusive, respectful environment. Hybrid in Bogota, Colombia. Position Summary The Financial...
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WorkFromHome, Colombia PowerToFly A tiempo completoA leading technology company in Bogotá is seeking an experienced professional to manage client inquiries and support operations in a hybrid role. Responsibilities include overseeing case management, collaborating with internal teams, and providing client support 24/7. Ideal candidates have a bachelor's degree and 3-5 years of experience in the payment...
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Care Coordinator
hace 2 semanas
WorkFromHome, Colombia SnappyCX, Inc. A tiempo completoSnappyCX is seeking experienced Care Coordinators to join its client’s care team. This is a fully‑remote, full‑time position. You will serve as a central point of contact for patients, families, client’s and care staff within a fast‑paced, high‑volume home care environment. Preference is given to candidates with prior home‑care coordination...
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Client Care Support
hace 1 semana
WorkFromHome, Colombia Visa A tiempo completoClient Care Support – Visa (Bogota, D.C., Capital District, Colombia) Join to apply for the Client Care Support role at Visa . Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories...
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Client Care Analyst
hace 2 días
WorkFromHome, Colombia Tink A tiempo completoCompany Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at...
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Client Care Support
hace 15 horas
WorkFromHome, Colombia Visa A tiempo completoCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
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Client Care Associate
hace 15 horas
WorkFromHome, Colombia Visa Inc. A tiempo completoThe Client Care Associate will be part of our award-winning customer support team responsible for supporting the business and technical needs of our growing merchant base. You will be assisting Cybersource merchants, acquirers, or payment facilitators. This position will be located in Bogota, Colombia. Respond to incoming and partner requests quickly,...
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Client Care Support
hace 1 semana
WorkFromHome, Colombia PowerToFly A tiempo completoJob Description This position is a production role, Client Care Support Representative in which requires an in-depth understanding of Digital Social Media processes and guidelines. The Client Care Support Representative utilizes this knowledge to identify, correct and report all deviations from procedures as well as highlight exceptional performance. The...
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Client Care Support
hace 2 días
WorkFromHome, Colombia Visa Inc. A tiempo completoThis position is a production role, Client Care Support Representative in which requires an in-depth understanding of Digital Social Media) processes and guidelines. The Client Care Support Representative utilizes this knowledge to identify, correct and report all deviations from procedures as well as highlight exceptional performance. The incumbent will...
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Personal Care Aide
hace 2 días
WorkFromHome, Colombia Addus HomeCare A tiempo completoCareer Opportunities with Addus HomeCare A great place to work. Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Addus HomeCare is hiring immediately for Personal Care Aides. This...
