Client Care Analyst
hace 10 horas
Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description Manage activities, requests for support and information, and operational issues for Visa’s clients and processors in a 24x7 support model. Manage client inquiries using case management tools, email, live chat, call support service. Efficiently manage several case types such as but not limited to New, Pending, Follow-ups & Email activities. Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies. Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points. Provide expanded support to drive improved learning through training sessions and mentoring new hires and peers. Participate in periodical meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications Bachelor’s degree with 3-5 years’ work experience in the payment industry field, BPO or Banking. Strong communication skills to inform and engage clients, with a focus on client satisfaction. Proficient in verbal, written, and interpersonal communication (English, Spanish. Portuguese is a plus) Knowledgeable in AI, co-pilot technologies, knowledge management, and industry practices for efficiency. Excellent time management, organization, and planning skills. Self-motivated team player capable of prioritizing and multitasking under deadlines. Skilled in setting priorities, influencing others, and managing customer expectations. Experienced in customer relationship management. Possess a thorough understanding of the Visa Payment system or a comparable payment flow. Extensive experience with case management tools, live chat, and voice support. Good technical and troubleshooting skills using Windows and Mainframe. Flexibility in work schedule for 24x7 support operations. Preferred Qualifications Expert understanding of payment industry terms and standards like BID, BINS, Treasury, Authorization, Clearing and Settlement. Good understanding of new payment methods and understanding like Visa Secure, 3DS, Tokenization and mobile payment. Understanding and experience in Visa Tools like VOL, VROL, CORE&CONFIG, Client Profile, Edit Package is an advantage Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr
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Finance Planning Analyst
hace 1 semana
WorkFromHome, Colombia Edgewell Personal Care A tiempo completoJoin to apply for the Finance Planning Analyst role at Edgewell Personal Care . Edgewell is a global community of 6,800 visionaries, doers, and makers, serving people in more than 50 countries through 25 personal‑care brands. We prioritize people and foster an inclusive, respectful environment. Hybrid in Bogota, Colombia. Position Summary The Financial...
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Care Coordinator
hace 2 semanas
WorkFromHome, Colombia SnappyCX, Inc. A tiempo completoSnappyCX is seeking experienced Care Coordinators to join its client’s care team. This is a fully‑remote, full‑time position. You will serve as a central point of contact for patients, families, client’s and care staff within a fast‑paced, high‑volume home care environment. Preference is given to candidates with prior home‑care coordination...
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Client Care Support
hace 7 días
WorkFromHome, Colombia Visa A tiempo completoClient Care Support – Visa (Bogota, D.C., Capital District, Colombia) Join to apply for the Client Care Support role at Visa . Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories...
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Client Care Support
hace 7 días
WorkFromHome, Colombia PowerToFly A tiempo completoJob Description This position is a production role, Client Care Support Representative in which requires an in-depth understanding of Digital Social Media processes and guidelines. The Client Care Support Representative utilizes this knowledge to identify, correct and report all deviations from procedures as well as highlight exceptional performance. The...
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Client Care Support
hace 10 horas
WorkFromHome, Colombia Visa Inc. A tiempo completoThis position is a production role, Client Care Support Representative in which requires an in-depth understanding of Digital Social Media) processes and guidelines. The Client Care Support Representative utilizes this knowledge to identify, correct and report all deviations from procedures as well as highlight exceptional performance. The incumbent will...
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Personal Care Aide
hace 10 horas
WorkFromHome, Colombia Addus HomeCare A tiempo completoCareer Opportunities with Addus HomeCare A great place to work. Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Addus HomeCare is hiring immediately for Personal Care Aides. This...
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Healthcare QA
hace 2 días
WorkFromHome, Colombia Third Way Health, Inc. A tiempo completoA healthcare technology company is seeking a Quality Assurance Analyst in Colombia to oversee the performance of Patient Care Representatives. Responsibilities include monitoring calls and chats, designing quality standards, and providing feedback. Candidates must have a degree, strong bilingual communication skills in English and Spanish, and a data-driven...
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Hybrid Merchant Care Specialist – Client Support
hace 1 semana
WorkFromHome, Colombia Visa A tiempo completoA global leader in payment solutions is seeking a Client Care Associate to join their team in Bogotá. The role involves handling client interactions through various channels, resolving payment-related inquiries, and enhancing the client experience. Ideal candidates should have strong customer service skills, excellent communication in English, and the...
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Hybrid Knowledge Management Specialist – Client Care
hace 1 semana
WorkFromHome, Colombia Visa A tiempo completoA global payments leader in Bogotá is seeking a Knowledge Management Specialist to manage client care content and improve client experience within Microsoft Dynamics. The role involves overseeing documentation quality, collaborating with various teams, and driving knowledge management strategies. Candidates should have significant experience in knowledge...
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Finance Planning Analyst
hace 7 días
WorkFromHome, Colombia Edgewell Personal Care Italy S.R.L. A tiempo completoEmpresa: Edgewell Personal Care Brands, LLC Edgewell is not just a company, but a vibrant global community of 6,800 visionaries, doers, and makers . Our family of over 25 personal care brands serves people in more than 50 countries . We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our...
