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Customer Experience Consulting
hace 2 semanas
* Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.## Customer Experience Consulting At **Kyndryl**, we’re looking for a **Customer Experience Consultant** to lead experience strategy initiatives and co-create innovative solutions with our clients. This role combines **service management frameworks**, **data-driven insights**, and **design thinking** to deliver exceptional customer experiences. Every role at Kyndryl opens a path for growth: **hands-on experience**, **learning opportunities**, and certifications across major platforms. Whether you want to broaden your knowledge or specialize, you’ll find your opportunity here. We value a **growth mindset**, **customer-first approach**, and **inclusive collaboration**. Lead Experience Strategy efforts through Insight, Idea, Impact to uncover customer insights and define CX innovation strategies. Facilitate Kyndryl Design Thinking workshops and create experience maps to guide execution. **Required Skills and Experience** - Minimum 5 years of proven experience in managing, designing, improving, and controlling IT processes, including SLAs, XLAs, and XPIs.- Strong knowledge of IT service management frameworks (ITIL, COBIT, ISO).- Excellent communication and documentation skills (verbal and written).- Ability to coordinate across technical and business teams.- Experience in developing indicators and implementing governance models.**Preferred Skills** - Experience in data science, telemetry, analytics, and visualization tools (Power BI, Grafana).- Familiarity with digital transformation, automation, and AI-assisted solutions.Experience with XLA/XPI frameworks and ability to design, implement, and monitor related metrics.- Leadership in continuous improvement projects and user experience management.- Design Thinking facilitation and experience mapping capabilities.**Work Model and Schedule** Location: Medellín Work Mode: Hybrid – minimum 2 days per week at Kyndryl’s office; availability to visit client sites as needed. Schedule: Standard office hours (non-rotating). With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today **Drop off your CV/Resume** and a Recruiter will reach out with related career information that match your experience and expertise. **Sign up for Job Alerts** Create your account and then . When new jobs become available that meet your criteria, you’ll be alerted right away### Drive progress with purposeAt Kyndryl, we achieve progress the world depends on, with purpose.**Beginning with** **the purpose that matters to you**. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.#J-18808-Ljbffr
