COBRA Product Support Specialist
hace 7 días
Location: Pereira, Colombia (On-site) Employment Type: Full-time Who We Are At ThrivePass , we’re on a mission to help employees and businesses truly thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that matter. We don’t just talk about culture—we live it. Everything we do is rooted in our CARE values : ✅ Courageous – We embrace new challenges and fresh ideas. ✅ Authentic – We show up as our true selves and value transparency. ✅ Resourceful – We find creative solutions and make things happen. ✅ Excellent – We hold ourselves accountable and take pride in our work. At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in growth, encourage bold thinking, and foster collaboration. Join us in shaping the future of employee benefits What You’ll Do As a COBRA Product Support Specialist , you’ll play a key role in our Operations team , ensuring compliance and delivering exceptional client experiences. Your work will help shape operational efficiency and make complex processes feel effortless. You will: ✔ Bring fresh ideas to the table—we’re all about innovation and continuous improvement. ✔ Collaborate with cross-functional teams (we love a good brainstorm). ✔ Support COBRA rate renewals and open enrollment processes. ✔ Process COBRA files accurately and efficiently. ✔ Execute client‑specific workflows (daily, weekly, monthly). ✔ Deliver timely, effective client support and proactive follow‑up in line with SLAs. ✔ Generate reports and fulfill data requests for clients according to ThrivePass standards. ✔ Assist team members with COBRA‑related tasks and projects. What You Bring We’re looking for someone who’s not just checking boxes but truly excited to make an impact: ✨ A drive to innovate in employee benefits and make complex processes feel effortless. ✨ A team‑first attitude—we thrive when we collaborate. ✨ Accountability – you set clear expectations and you follow through. ✨ Strong communication skills and a positive, customer‑centric mindset. ✨ Ability to adapt quickly and take initiative in solving problems. Must Haves Advanced English level (B2+). 1–2 years of experience in administrative roles or business process outsourcing. Familiarity with digital tools and platforms; comfortable with data analysis and management. Excellent attention to detail and problem‑solving skills. Nice to Have Knowledge of insurance concepts like COBRA and HIPAA. Empathy and a passion for delivering outstanding customer experiences. Adaptability and eagerness to learn and grow. Why You’ll Love Working Here A culture that values courageousness, authenticity, resourcefulness, and excellence . Opportunities to grow, learn, and level up your skills. A team that genuinely enjoys working together and celebrating wins. Competitive benefits package because we believe in employee well‑being. An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. Ready to Thrive? If this sounds like your next great adventure, apply today COBRA Product Support Specialist - ThrivePass and let’s build something amazing together
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COBRA Product Support Specialist
hace 7 días
Pereira, Colombia ThrivePass A tiempo completoA dynamic employee benefits company in Pereira, Colombia, is seeking a COBRA Product Support Specialist to enhance operational efficiency and client support. The ideal candidate will excel at innovative problem-solving and collaboration, with a strong focus on delivering excellent customer service. A drive for making processes effortless and a solid...
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Pereira, Colombia ThrivePass A tiempo completoA growing benefits technology company is seeking a COBRA Product Support Specialist to join their Operations team in Pereira, Colombia. The role focuses on ensuring compliance and delivering exceptional client experiences while collaborating with cross-functional teams. Candidates should have a B2+ English level, 1-2 years of administrative experience, and...
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