SaaS B2B Customer Tech Support

A leading e-commerce platform in Medellín is seeking a Technical Support Analyst. You will engage with customers in the B2B sector, handling tickets and ensuring satisfaction. Candidates should have a bachelor's degree and 5+ years of technical customer service experience. Strong organizational and communication skills in English are essential, with...

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement. What sets us apart is our values: bold creativity,...

A leading tech company based in Medellín, Colombia is seeking a Junior Support Specialist to provide exceptional client support through various channels. The ideal candidate will have 1-2 years of experience in product support, preferably in a SaaS environment, and exceptional communication skills. Responsibilities include troubleshooting client issues,...

A tech company based in Colombia seeks an Entry Level Product Manager to lead the vision for their MemberNet 2.0 platform. The role involves gathering user feedback, translating it into product requirements, and working closely with engineering and design teams. Successful candidates will have over 5 years of experience in product management, particularly in...

A global tech company based in Colombia is seeking a customer support specialist to provide exceptional assistance on its products. The ideal candidate will be fluent in English and have experience in tech or SaaS environments. This is a fully remote position, offering flexibility in working hours and opportunities for professional development....

We are excited to invite you to apply for the Junior Support Specialist position at Lean Tech , a rapidly expanding organization based in Medellín, Colombia. Our company is at the forefront of software development and IT services, supporting entertainment, financial, and logistics sectors across Latin America and the United States. Position Title Support...

A logistics technology firm is looking for a Support Lead – Logistics SaaS to manage customer support operations. This remote role requires 2+ years of customer support experience, excellent written communication, and familiarity with chat/ticket platforms. Responsibilities include monitoring customer chats, managing support tickets, and optimizing support...

A healthcare tech company is seeking a Customer Operations Lead to manage customer support and billing. Responsibilities include owning inbound customer interactions via email and managing billing workflows in Stripe, ensuring high-quality resolutions, and improving internal SOPs. The ideal candidate will have at least 2 years of experience in customer...

A global B2B startup is seeking a Customer Success Analyst to provide exceptional support to clients through various communication channels. This entry-level role requires fluent English and a passion for customer experience. You'll engage with users, meet key performance indicators, and contribute to product improvements. Join an innovative team that values...

A remote digital marketing firm in Bogotá is looking for a Partnership Manager (B2B) to enhance and maximize strategic alliances with leading SaaS platforms. The position requires over 3 years of experience in partnerships or tech alliances, outstanding communication skills, and technical fluency in understanding partners' products. The manager will engage...