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Customer Service Representative Please read the description: On-Site position only, English required. As a Customer Service Agent, you’ll be the first line of support for our customers, providing clear, timely, and solutions-oriented assistance. Whether it’s helping with account questions, statements, reconciliations, or guiding users through their options, your goal is to deliver a smooth and supportive experience at every interaction. In our fast-paced fintech environment, we need agile problem-solvers who thrive under pressure, communicate with empathy, and are committed to resolving issues while identifying opportunities for improvement. About us We are a Merchant Cash Advance (MCA) provider with 5 years in the US market and a strong focus on the fast-growing Gig Economy Come join the future Key Responsibilities Respond to customer inquiries via phone, email, and chat in a professional and friendly manner. Assist clients with account-related questions, payments, and transaction reconciliations. Troubleshoot customer issues and elevate when needed Communicate clearly and proactively with internal teams to resolve customer concerns. Maintain accurate records of customer interactions and resolutions. Identify trends and common pain points to suggest process improvements. Stay up to date with product features, policy changes, and new procedures. Support teammates during high-volume periods or urgent situations. What We're Looking For Excellent communication skills – You can explain complex issues clearly and calmly. Empathy and patience – You handle sensitive situations with care and professionalism. Attention to detail – You don’t miss key information when reviewing accounts or statements. Problem-solving mindset – You take ownership and look for solutions, not just a quick fix. Adaptability – Comfortable with frequent changes in processes, tools, and customer needs. Accountability – Dependable, punctual, and responsible in a customer-facing role. Team player – Willing to help, learn, and grow alongside the team. Bilingual (English/Spanish) – We love Spanish, but our client base is located in the US. Nice to Have Experience in customer service, ideally in fintech, banking, or financial services. Familiarity with CRMs or lead management systems. Why Join Us? You’ll be part of a dynamic, high-impact team helping customers succeed and stay informed. We foster a culture of continuous improvement, accountability, and collaboration, —and we’re looking for people who want to grow with us. 1. Competitive Compensation – Our offer is above the market rate 2. Career Growth Opportunities – We promote from within and provide clear paths for advancement into leadership or specialized roles. 3. Continuous Learning – Ongoing training, coaching, and access to learning materials to help you build your skills and grow professionally. 4. Dynamic Work Environment – Fast-paced, high-impact, and constantly evolving, perfect for those who like to stay challenged. 5. Collaborative Culture – Work with a supportive team that values communication, feedback, and shared success. 6. Recognition and Incentives – Top performers are regularly recognized through internal shoutouts, rewards, and special incentives. 7. Paid Time Off – Based on Colombian Law, plus Family Day 8. Purpose-Driven Work – Be part of a mission‑driven company focused on empowering customers through better financial solutions. Seniority level Entry level Employment type Full-time Referrals increase your chances of interviewing at Fundo LLC by 2x. Get notified about new Customer Service Representative jobs in Bogota, D.C., Capital District, Colombia . #J-18808-Ljbffr
