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Customer Care Associate
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Join to apply for the Customer Care Associate role at Iron Mountain At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. What You’ll Do Manage responses and support for internal and external customers, prioritizing and resolving cases generated on platforms like the CRM Service Cloud platform of the Salesforce suite, ensuring traceability and timely resolution. Collaborate with various company Operations and Business areas to coordinate incident resolution, handle account closure cases, and promote excellent customer service experience. Ensure compliance with organizational standards and policies by providing remote training and guidance to customers on Iron Mountain services, guaranteeing an optimal and high-level service experience. What You’ll Bring Minimum 1 year of experience in customer service, support, or call center roles. Strong knowledge and advanced English proficiency (B2+ or higher) in conversation, reading, and writing is essential. Proven ability in information analysis and process management, with a focus on continuous improvement and working in dynamic, challenging, and high‑pressure environments. Education/Certification: High school diploma. What We Offer Be part of a constantly evolving global organization focused on transformation and innovation. A supportive system where you have a safe space to express your opinions, share feedback, and be truly authentic. Global connectivity to learn from over 26,000 teammates across 52 countries. Join a winning team that embraces diversity, inclusion, and our differences. Competitive Total Rewards packages to support your career at Iron Mountain, your family, your personal well‑being, financial security, and retirement. Teleworking hybrid model (Remote and occasional in‑office presence). Transportation service (from Portal 80 to the office and back) for on‑site workdays. Technology equipment and accessories for the development of assigned tasks. Opportunities for professional growth and career development. Category: Customer Support Requisition: J Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. For more information on Equal Employment Opportunity policies, please visit our website or contact for accommodations. #J-18808-Ljbffr
