Customer Care Associate
hace 1 semana
Join to apply for the Customer Care Associate role at Iron Mountain At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. What You’ll Do Manage responses and support for internal and external customers, prioritizing and resolving cases generated on platforms like the CRM Service Cloud platform of the Salesforce suite, ensuring traceability and timely resolution. Collaborate with various company Operations and Business areas to coordinate incident resolution, handle account closure cases, and promote excellent customer service experience. Ensure compliance with organizational standards and policies by providing remote training and guidance to customers on Iron Mountain services, guaranteeing an optimal and high-level service experience. What You’ll Bring Minimum 1 year of experience in customer service, support, or call center roles. Strong knowledge and advanced English proficiency (B2+ or higher) in conversation, reading, and writing is essential. Proven ability in information analysis and process management, with a focus on continuous improvement and working in dynamic, challenging, and high‑pressure environments. Education/Certification: High school diploma. What We Offer Be part of a constantly evolving global organization focused on transformation and innovation. A supportive system where you have a safe space to express your opinions, share feedback, and be truly authentic. Global connectivity to learn from over 26,000 teammates across 52 countries. Join a winning team that embraces diversity, inclusion, and our differences. Competitive Total Rewards packages to support your career at Iron Mountain, your family, your personal well‑being, financial security, and retirement. Teleworking hybrid model (Remote and occasional in‑office presence). Transportation service (from Portal 80 to the office and back) for on‑site workdays. Technology equipment and accessories for the development of assigned tasks. Opportunities for professional growth and career development. Category: Customer Support Requisition: J Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. For more information on Equal Employment Opportunity policies, please visit our website or contact for accommodations. #J-18808-Ljbffr
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Hybrid Technical Client Care Associate
hace 5 días
WorkFromHome, Colombia Visa A tiempo completoA leading financial services company is seeking a Client Care Associate in Bogotá to support merchants with technical issues and customer service. This hybrid role involves resolving inquiries and providing support to ensure client satisfaction. Preferred qualifications include bilingual proficiency in Portuguese and Spanish along with experience in...
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Client Care Associate
hace 5 días
WorkFromHome, Colombia Visa A tiempo completoVisa Bogota, D.C., Capital District, Colombia Client Care Associate Location: Bogota, Colombia. This hybrid role is part of Visa’s award‑winning customer support team, supporting the business and technical needs of our growing merchant base. Job Description The Client Care Associate will respond to partner requests, resolve merchant issues, document...
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Remote Customer Care Specialist for CRM
hace 1 semana
WorkFromHome, Colombia Iron Mountain A tiempo completoA global information management company is looking for a Customer Care Associate in Bogotá. In this role, you'll provide outstanding support to customers, resolving cases and ensuring compliance with standards. The ideal candidate has at least 1 year of customer service experience and strong English proficiency. This position offers a hybrid work model...
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Client Care Associate
hace 1 semana
WorkFromHome, Colombia Visa Inc. A tiempo completoThe Client Care Associate will be part of our award-winning customer support team responsible for supporting the business and technical needs of our growing merchant base. You will be assisting Cybersource merchants, acquirers, or payment facilitators. This position will be located in Bogota, Colombia. Respond to incoming and partner requests quickly,...
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Customer Service Associate
hace 1 semana
WorkFromHome, Colombia Sutherland A tiempo completoDirector of Talent Attraction at Sutherland | Driving growth through Marketing, Talent, and Digital Strategy | Brand Builder | People-Centric Company Description Sutherland is a global leader in driving business transformation and digital innovation for some of the world's most iconic brands. We specialize in Artificial Intelligence, Automation, Cloud...
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Client Care Associate
hace 2 semanas
WorkFromHome, Colombia Visa Inc. A tiempo completoThe Client Care Associate will be part of our Client Care Acceptance Support team responsible for servicing the needs of our Authorize.net merchants and partners with their payment gateway account along with supporting internal representatives. Specific Responsibilities will Include: Handle all inbound client interaction through voice, live chat, email and...
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Gaming Customer Care Associate
hace 20 horas
WorkFromHome, Colombia Xcite Ventures Ltd. A tiempo completoA dynamic startup in the entertainment sector is seeking an Associate Customer Service Representative. The role involves engaging with customers via Live Chat and Email, verifying documentation, and providing solutions for complex queries. We are looking for someone fluent in English, detail-oriented, and capable of thriving in a fast-paced environment....
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Customer Care Specialist
hace 1 semana
WorkFromHome, Colombia ScaleJet | eCommerce HR agency A tiempo completoJoin to apply for the Customer Care Specialist role at ScaleJet | eCommerce HR agency Our client, a dynamic e‑commerce business offering eco‑friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full‑time remote position. The ideal candidate excels in written communication, thrives in digital...
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Merchant Care
hace 2 semanas
WorkFromHome, Colombia Visa Inc. A tiempo completoA leading global payments technology company is seeking a Client Care Associate to support their clients with payment gateway services. This hybrid role requires excellent customer service skills, problem-solving abilities, and experience in handling client interactions through various channels. The successful candidate will manage complex inquiries,...
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Spanish-English Customer Support Associate
hace 2 semanas
WorkFromHome, Colombia TalentPop App A tiempo completoJoin to apply for the Spanish-English Customer Support Associate role at TalentPop App Helping people comes naturally to you—and you can do it seamlessly in both Spanish and English . If you’re ready to bring your communication skills, empathy, and problem‑solving mindset to a global team, we’d love to meet you. What You’ll Do As a Spanish-English...
