Client Care Associate
hace 3 días
Visa Bogota, D.C., Capital District, Colombia Client Care Associate Location: Bogota, Colombia. This hybrid role is part of Visa’s award‑winning customer support team, supporting the business and technical needs of our growing merchant base. Job Description The Client Care Associate will respond to partner requests, resolve merchant issues, document cases, and provide technical support for Cybersource merchants, acquirers, or payment facilitators. The position requires a proactive, customer‑focused approach and strong technical aptitude. Responsibilities Respond to incoming and partner requests quickly, professionally and meeting KPIs Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues Thoroughly document cases in Dynamics and update status accordingly Collaborate with Team Leads, agent support, product support specialists and partner groups to provide one‑call resolution Serve as the primary technical point of contact for assigned clients, maintaining strong relationships and ensuring client satisfaction Partner with Sales to build relationships with technical and business contacts across the account portfolio Conduct regular business performance reviews of live merchants and partners Proactively monitor client accounts, identifying technical issues or challenges, and work closely with stakeholders to resolve them in a timely manner Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Operations teams Provide technical training and support to clients, helping them maximize the value of Visa’s payment solutions Educate clients on product features, functionalities and potential integration opportunities Qualifications Bilingual proficiency in Portuguese and Spanish preferred Customer service experience required. Prior experience in call center, financial industry, e‑commerce or technical environment preferred Demonstrated commitment to business KPIs and exceptional customer service Excellent verbal and written communication, interpersonal skills, strong team engagement, problem‑solving and multitasking skills Ability to engage customers to foster merchant loyalty and reduce attrition Reliable attendance and punctuality Experience with web‑based technologies (PHP, Python, .NET, JavaScript, etc.), mobile programming languages and APIs (REST, JSON, SOAP, XML, Postman) Understanding of Web Security, TLS, HTTPS, hash algorithms Familiarity with PCI DSS Knowledge of data visualization platforms (Grafana, Splunk, Kibana) preferred Excellent teamwork skills and ability to influence stakeholders across departments Seniority Level Associate Employment Type Full‑time Job Function Customer Service Industries IT Services and IT Consulting Benefits & Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa considers applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr
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Hybrid Technical Client Care Associate
hace 3 días
WorkFromHome, Colombia Visa A tiempo completoA leading financial services company is seeking a Client Care Associate in Bogotá to support merchants with technical issues and customer service. This hybrid role involves resolving inquiries and providing support to ensure client satisfaction. Preferred qualifications include bilingual proficiency in Portuguese and Spanish along with experience in...
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Client Care Associate
hace 7 días
WorkFromHome, Colombia Visa Inc. A tiempo completoThe Client Care Associate will be part of our award-winning customer support team responsible for supporting the business and technical needs of our growing merchant base. You will be assisting Cybersource merchants, acquirers, or payment facilitators. This position will be located in Bogota, Colombia. Respond to incoming and partner requests quickly,...
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Technical Client Care Specialist — Hybrid
hace 7 días
WorkFromHome, Colombia Visa Inc. A tiempo completoA leading payment solutions provider is looking for a Client Care Associate in Bogotá, Colombia. This hybrid role involves supporting technical needs of merchants, resolving billing and technical issues, and maintaining strong client relationships. Candidates should possess strong troubleshooting skills and experience with customer relationship management,...
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Bilingual Social Media Client Care Associate
hace 7 días
WorkFromHome, Colombia Visa A tiempo completoA leading global payment technology company is seeking a Client Care Support Representative in Colombia. This hybrid position requires proficiency in English and Spanish, along with at least one year of customer service experience. Responsibilities include providing support for Visa products through various communication channels and ensuring customer...
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Client Care Support
hace 7 días
WorkFromHome, Colombia Visa A tiempo completoCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
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Client Care Support
hace 1 semana
WorkFromHome, Colombia Visa Inc. A tiempo completoThis position is a production role, Client Care Support Representative in which requires an in-depth understanding of Digital Social Media) processes and guidelines. The Client Care Support Representative utilizes this knowledge to identify, correct and report all deviations from procedures as well as highlight exceptional performance. The incumbent will...
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Personal Care Aide
hace 1 semana
WorkFromHome, Colombia Addus HomeCare A tiempo completoCareer Opportunities with Addus HomeCare A great place to work. Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Addus HomeCare is hiring immediately for Personal Care Aides. This...
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Remote Associate Accountant – Financial Analysis
hace 7 días
WorkFromHome, Colombia Medtronic plc A tiempo completoA global healthcare technology leader is seeking an Associate Accountant in Bogotá, Colombia. The role involves analyzing financial information, preparing internal and external reports, and maintaining accurate financial records. Candidates should have a Baccalaureate degree and a solid understanding of accounting principles. Medtronic values innovation and...
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Responsable Proveedores Atención al cliente
hace 2 semanas
WorkFromHome, Colombia Vodafone A tiempo completoSobre la posición Gestión operativa de la actividad de Care para Empresas Corporate Modelo de colaboración con agencias/ingenierías y optimización del modelo operativo. Seguimiento de la actividad diaria y aseguramiento de KPIs, para identificar planes de mejora Análisis de información operativa y de cliente para la gestión del Ciclo de Vida Diseño...
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Home Care Aide
hace 1 semana
WorkFromHome, Colombia Ambercare A tiempo completoCurrent job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Caregivers can now make BONUS PAY!! Apply now for additional details!! Pay rates now starting at $14.50 dollars per hour! DAILY PAY available for select positions! Ambercare is now offering current...
