Client Care Associate
hace 4 días
Visa Bogota, D.C., Capital District, Colombia Client Care Associate Location: Bogota, Colombia. This hybrid role is part of Visa’s award‑winning customer support team, supporting the business and technical needs of our growing merchant base. Job Description The Client Care Associate will respond to partner requests, resolve merchant issues, document cases, and provide technical support for Cybersource merchants, acquirers, or payment facilitators. The position requires a proactive, customer‑focused approach and strong technical aptitude. Responsibilities Respond to incoming and partner requests quickly, professionally and meeting KPIs Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues Thoroughly document cases in Dynamics and update status accordingly Collaborate with Team Leads, agent support, product support specialists and partner groups to provide one‑call resolution Serve as the primary technical point of contact for assigned clients, maintaining strong relationships and ensuring client satisfaction Partner with Sales to build relationships with technical and business contacts across the account portfolio Conduct regular business performance reviews of live merchants and partners Proactively monitor client accounts, identifying technical issues or challenges, and work closely with stakeholders to resolve them in a timely manner Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Operations teams Provide technical training and support to clients, helping them maximize the value of Visa’s payment solutions Educate clients on product features, functionalities and potential integration opportunities Qualifications Bilingual proficiency in Portuguese and Spanish preferred Customer service experience required. Prior experience in call center, financial industry, e‑commerce or technical environment preferred Demonstrated commitment to business KPIs and exceptional customer service Excellent verbal and written communication, interpersonal skills, strong team engagement, problem‑solving and multitasking skills Ability to engage customers to foster merchant loyalty and reduce attrition Reliable attendance and punctuality Experience with web‑based technologies (PHP, Python, .NET, JavaScript, etc.), mobile programming languages and APIs (REST, JSON, SOAP, XML, Postman) Understanding of Web Security, TLS, HTTPS, hash algorithms Familiarity with PCI DSS Knowledge of data visualization platforms (Grafana, Splunk, Kibana) preferred Excellent teamwork skills and ability to influence stakeholders across departments Seniority Level Associate Employment Type Full‑time Job Function Customer Service Industries IT Services and IT Consulting Benefits & Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa considers applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr
-
Hybrid Technical Client Care Associate
hace 4 días
WorkFromHome, Colombia Visa A tiempo completoA leading financial services company is seeking a Client Care Associate in Bogotá to support merchants with technical issues and customer service. This hybrid role involves resolving inquiries and providing support to ensure client satisfaction. Preferred qualifications include bilingual proficiency in Portuguese and Spanish along with experience in...
-
Client Care Associate
hace 7 días
WorkFromHome, Colombia Visa Inc. A tiempo completoThe Client Care Associate will be part of our award-winning customer support team responsible for supporting the business and technical needs of our growing merchant base. You will be assisting Cybersource merchants, acquirers, or payment facilitators. This position will be located in Bogota, Colombia. Respond to incoming and partner requests quickly,...
-
Client Care Associate
hace 1 semana
WorkFromHome, Colombia Visa Inc. A tiempo completoThe Client Care Associate will be part of our Client Care Acceptance Support team responsible for servicing the needs of our Authorize.net merchants and partners with their payment gateway account along with supporting internal representatives. Specific Responsibilities will Include: Handle all inbound client interaction through voice, live chat, email and...
-
Technical Client Care Specialist — Hybrid
hace 7 días
WorkFromHome, Colombia Visa Inc. A tiempo completoA leading payment solutions provider is looking for a Client Care Associate in Bogotá, Colombia. This hybrid role involves supporting technical needs of merchants, resolving billing and technical issues, and maintaining strong client relationships. Candidates should possess strong troubleshooting skills and experience with customer relationship management,...
-
Merchant Care
hace 1 semana
WorkFromHome, Colombia Visa Inc. A tiempo completoA leading global payments technology company is seeking a Client Care Associate to support their clients with payment gateway services. This hybrid role requires excellent customer service skills, problem-solving abilities, and experience in handling client interactions through various channels. The successful candidate will manage complex inquiries,...
-
Customer Care Associate
hace 1 semana
WorkFromHome, Colombia Iron Mountain A tiempo completoJoin to apply for the Customer Care Associate role at Iron Mountain At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine...
-
Remote Customer Care Specialist for CRM
hace 1 semana
WorkFromHome, Colombia Iron Mountain A tiempo completoA global information management company is looking for a Customer Care Associate in Bogotá. In this role, you'll provide outstanding support to customers, resolving cases and ensuring compliance with standards. The ideal candidate has at least 1 year of customer service experience and strong English proficiency. This position offers a hybrid work model...
-
Care Assistant
hace 5 días
WorkFromHome, Colombia Routes Healthcare A tiempo completoFemale Care Assistant - Driver with Own Vehicle Location: Mirfield - WF14 Pay Rate: £13.69 per hour (including holiday pay) + 30p per mile IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK Female Requirement: This role is advertised for female care assistants only as a Genuine Occupational...
-
Associate Client Relationship Management
hace 2 semanas
WorkFromHome, Colombia IQVIA A tiempo completoAssociate Client Relationship Management IQVIA, Bogotá, Colombia (Hybrid) We are seeking an Associate Client Relationship Manager to drive business growth and provide exceptional client service. This role is split between strategic business development and account management, with approximately 50% of time dedicated to securing and expanding base business...
-
Care Manager, Telephonic Nurse
hace 1 semana
WorkFromHome, Colombia Humana A tiempo completoJoin to apply for the Care Manager, Telephonic Nurse role at Humana. This range is provided by Humana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $71,100.00/yr - $97,800.00/yr Become a part of our caring community and help us put health first. The Care Manager, Telephonic Nurse...
