Associate Customer Success Manager

Are you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as an Associate Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry. What We Do Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels that seamlessly integrates with property management systems, helping to personalize and monetize interactions throughout the guest journey. From upsells and guidebooks to smart lock-connected check-in, AI-driven multi-channel messaging, and more, Enso Connect transforms the guest journey into a seamless digital experience. With its "if this, then that" capabilities, Enso Connect serves as the Zapier of the hospitality industry, connecting all the tools businesses already love and use. This allows hosts to better manage the operational complexity of scaling a hospitality business while increasing profit per guest. We are experiencing rapid growth and invite you to be a part of it Who You Are We are seeking an Associate Customer Success Manager to join our team. If you are a highly motivated, results-oriented individual passionate about customer service, technology, and building relationships with people, this job is for you. As an Associate Customer Success Manager, you will serve as the primary point of contact for new clients, guiding from the initial contract signing to the full implementation of our services and ongoing success using our platform. Success in this role will be measured by key performance metrics, including revenue retention and customer engagement. This is a remote-first role, open to candidates based in Bogotá, Colombia. Responsibilities Include Understand client requirements and configure the platform to meet their specific needs Coordinate business review sessions to maximize platform benefits Respond to client questions and manage support tickets Handle a high volume of calls and meetings while prioritizing tasks effectively Communicate confidently with English-speaking customers Collaborate with the support team to deliver a world-class customer experience Provide strategic, personalized advice to enhance ROI and reduce churn Contribute to refining health metrics and scaling success across the customer base Qualifications 2+ years of experience in a Customer Success or Account Management role Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results. Experience with Customer Success tools such as HubSpot Excellent organizational skills to balance many tasks without losing sight of the highest priority items and a desire to create and build new processes to enable organizational efficiencies A background in B2B2C, ideally within the hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team A commitment to personal growth and continuous development. Full fluency in English: reading, writing, and speaking The estimated On-Target-Earnings (OTE), including base salary plus commission, for this role is ~$2,000-2,500/mo USD Other benefits include remote-first work environment and unlimited PTO #J-18808-Ljbffr