Specialist II

hace 6 días


Bogotá, Colombia World Courier A tiempo completo

Specialist II - Control Center at World Courier This role is part of World Courier’s Operations team. The Specialist II will support the Control Center by managing shipment orders, ensuring compliance with import regulations, and maintaining high levels of customer service across domestic and international routes. Responsibilities Answer emails directed to the Customer Service Department. Create new shipment orders for domestic and international routes. Validate orders received from the customer portal for accuracy and documentation. Work closely with all global customer services teams. Use World Courier’s operational tools to search import requirements. Advise customers on regulatory requirements for importing into foreign countries (customs procedures, duties, taxes, holding times, documentation). Pre‑advise destination office for commodities requiring special attention (import permits, formal entry, oversized, etc.). Enter clear and precise notes/instructions on customer expectations into the job file. Liaise with other World Courier offices/departments to find solutions that meet customers’ needs better. Monitor shipments during transport and respond flexibly to deviations from the plan. Provide proper instructions to Ops on handling shipments correctly. Communicate with national and international stations and agents. Continuously check shipment status, provide regular customer updates, and involve offices on shipment milestones. Work flexible schedule (24‑hour company; overtime, holiday schedules, and weekend shifts as necessary). Comply with all appropriate policies, procedures, safety rules, and regulations. Perform related duties as assigned. Education Bachelor’s degree in business, supply‑chain management, or a related field. Work Experience 1–2 years of experience in logistics and/or operations management. Skills and Knowledge Effective English communication (writing, speaking, interpersonal). Quick critical thinking and problem‑solving abilities. Excellent customer service and client relations skills. Organization and time‑management skills. Collaboration and teamwork abilities. Ability to work in a fast‑paced environment. Computer proficiency and use of shipping/order management software. Understanding of supply‑chain obstacles and solutions. Strong geographic knowledge. Interpersonal skills for building cooperative relationships. Strong attention to detail. Self‑motivation and initiative. Seniority Level Entry Level Employment Type Full‑time Job Function Other (Transportation, Logistics, Supply Chain and Storage) Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. Harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora provides reasonable accommodations to individuals with disabilities during the employment process, consistent with legal requirements. For accommodation requests, call or email #J-18808-Ljbffr



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